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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.29 (430 reviews)

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4.29

Based on 430 reviews, last reviewed 11th Feb 2026

11% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Helpful staff made for a pleasant experience. The account I wanted, which had one of the best interest rates I could find, was easily set up when I called into Harpenden branch. Tabitha was most h... Read more Reviewed on: 11th February 2026

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (430)

Review of the Harpenden Building Society, Savings:

EXCELLENT ONLINE SUPPORT

I spoke with Jane in Digital support who was extremely helpful and supportive in the way she listened & offered advice. Reviewed on: 29th May 2025

Reply from Harpenden Building Society Thank you for your feedback- this is great to read and I will pass this to Jane and her Line Manager. We are delighted that you're please with our service. With kind regards, Jon Sweeting Commercial Manager Response date: 30th May 2025

Harpenden Building Society Branch Review

Friendly staff, local branch, good financial products. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your feedback, and we're delighted you are pleased with bot our service and products. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Friendly and helpful staff, especially in Leighton Buzzard. Improvement - more help to inform people if their savings rates are too low and that there are better products. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your review, and we're delighted you are pleased with our colleagues at the Leighton Buzzard branch. I will make sure that this is passed onto Isabel and the team there. 99% of our accounts earn better than average returns, and we have recently updated our processes so existing customers can apply for a new account without the need to complete a full application form. We have, and will continue to signpost customers to our most competitively priced products. May I also also suggest that you sign up to our emails and magazines as this will keep you up to date on any new or changes to existing products. To do this, simply visit our website and follow the instructions. Thank you once again for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Great personal service. Product offering is limited for kids, perhaps a bit dated vs. larger banks/building societies. My visit was to open a kids savings account, the team were knowledgeable, good with kids and showed the benefits of saving to them. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your excellent feedback, and we're delighted to hear that our colleagues were knowledgeable, good with kids and showed them the benefits of saving to them- as i;m sure you will agree with me, this is a very beneficial and important habit to install at an early age. I 100% agree that our product offering is limited for this very important demographic of customer, and this is something we are invested to improving. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

I use the Harpenden regularly and the staff are always extremely helpful. The service is better than any other bank/building society I have used. I have mobility issues and they go out of their way to help. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is brilliant to read! Thank you for your feedback. Response date: 9th October 2023

Harpenden Building Society Branch Review

I like all the staff - very helpful and give best advice. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

I can walk to it when I come to Radlett!. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

I would like for third party cheques to be reinstated. Barty, Steve and all staff are excellent. Reviewed on: 28th September 2023

Reply from Harpenden Building Society Thank you for your feedback, especially regarding Steve and Bharti. I will make sure that this is cascaded to their line manager. The decision to withdraw third party cheques was not a decision we took lightly. We have to balance our risk appetite and regulatory focus with the needs of our customers, and on this occasion it was felt appropriate and proportionate to withdraw the facility for our savings accounts. Whilst it is unlikely we will reinstate third party transactions in the short to medium term, it is a subject that we will monitor moving forward. Thank you for your feedback, and if we can be of any further assistance to you in this matter then please do not hesitate to contact me at [email protected] Jon Sweeting Commercial Manager Response date: 28th October 2024

Harpenden Building Society Branch Review

I really appreciate the fact that I can access the branch easily and speak to people in person. They are extremely helpful and happy to advise me. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is really great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

It is conveniently located near the railway station and not far from the bus stop for St. Albans. It is an efficient and friendly branch. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read and thank you for your feedback. I will pass your thoughts on to our branch team. Jon Sweeting Commercial Manager Response date: 9th October 2023

Harpenden Building Society Branch Review

Service provided by welcoming and efficient staff. Reviewed on: 28th September 2023

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th October 2023

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Harpenden Building Society: Savings reviews

11% decrease in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (430)

EXCELLENT ONLINE SUPPORT

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Harpenden Building Society Branch Review

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

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