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Hastings Direct: Car insurance reviews

View other Hastings Direct products
3.04
Based on 676 reviews, last reviewed 23rd Feb 2026
92% decrease in 5 star reviews
in the past 90 days
75% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026
Sarah Gray's avatar
Sarah Gray

Latest lowest rating:

1

Dodgy fees. I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insura... Read more Reviewed on: 23rd February 2026
Tom L's avatar
Tom L
Read all reviews See your review

About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (676)

Review of the Hastings Direct, Car insurance:

No quibbles!

5
Fantastic insurer, no issues and would recommend. Reviewed on: 12th August 2022
Beth's avatar
Beth

Ok but not brilliant

3
I use these for multi car cover when I phoned up for a renewal price I was told to shop around and phone them back after Thought multi car would mirror cars but it doesn’t and also they do t so temporary drivers you have to pay for a year Reviewed on: 22nd August 2023
Penny Pinnick's avatar
Penny Pinnick

Does the job

4
Provides insurance, yet to have to test their customer experience but managing your account is straightforward Reviewed on: 22nd August 2023
Capyleo Dickinson's avatar
Capyleo Dickinson

Fuss free and easy

5
Have been with Hastings for a number of years and have been very impressed with the ease of setting up and renewal. Also very pleased not to have unnecessary or unexpected yearly increases on my car insurance premium! Reviewed on: 22nd August 2023
moorecara3@gmail.com's avatar
[email protected]

Great all rounder for car enthusiast

4
When calling the company, the wait times are short. The staff are knowledgable and assist in my queries. The price isn’t the cheapest but they cover much more than standard insurers. Overall a great company who I renew with yearly. Reviewed on: 22nd August 2023
Olly Overton's avatar
Olly Overton

They are great

5
Great deals. Easy to understand. Very friendly Reviewed on: 22nd August 2023
Tony Williams's avatar
Tony Williams

Best quote

5
Quick and easy. Hassle free.......... Reviewed on: 17th August 2023
T's avatar
T

Does the job

3
Can't say anything beyond it does what you expect. Don't hear from them but I haven't really had to be in contact for any reason. Auto renewal of policy is a pain in the backside however as they make it difficult to turn off. Reviewed on: 9th August 2023
B Hud's avatar
B Hud

Best car insurance company

5
Great service, easy to use app, customer support is very friendly and was extremely reliable and helpful after a crash I had. They made everything so simple! Reviewed on: 8th August 2023
Georgina Hall's avatar
Georgina Hall

Listen too you eventually

4
Used them for occasional travel in a third car.Used a monitor linked to a phone app.Once it was made clear to them that it was an “occasional “ use vehicle they stopped harassing me and accepted the use I’d signed up for. Reviewed on: 8th August 2023
John Radburn's avatar
John Radburn

Lied directly to both my son and myself, untrustworthy atworthy

1
They talk a good game, but have so many loopholes to avoid paying out that you'd have to be Saul Goodman to stand a chance. One of their operatives lied directly to both my son and I individually. It is a long tedious story and I won't bore you with the details, since the complaint is still ongoing, but I will tell you that they are dishonest grifters and absolutely not to be trusted at all. Reviewed on: 8th August 2023
Mary Lea's avatar
Mary Lea

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