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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 2.99 (678 reviews)

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2.99

Based on 678 reviews, last reviewed 4th Apr 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

36%

19%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (678)

Review of the Hastings Direct, Car insurance:

Affordable for young drivers

I’m 18 and just got my first year of insurance with black box which helps save lots of money. It was quick delivery and the app is excellent - I recommended to all my friends starting to pass their driving tests! Reviewed on: 16th September 2024

Awful!

Lost my car after they recovered it from the roadside. No courtesy car. No payout. I’m an nhs midwife that relies on her car for work and it has now been missing for eight days. Google it. This is not uncommon for them. Avoid. Reviewed on: 18th January 2023

Avoid...Pay a bit more and go with a quality Motor Insurance Company.

Garbage. Remember...you get what you pay for! Garbage company. Reviewed on: 3rd January 2023

Crap pure crap avoid avoid avoid

I had stopped my automatic renewal and they still renewed my insurance and charged me 20 quid cancel. Total joke. So much better out there never again!!!! Reviewed on: 31st December 2022

Junk insurance company

I bought Hastings Direct's insurance and had to install a gadget in the car. I was away on holiday when it arrived. I fixed it on the next day but too late - they cancelled my insurance. I was unaware of this so I drove round for several days before a letter arrived telling me the insurance had been cancelled some days before. Reviewed on: 31st December 2022

Miserable experience at the hands of unprofessional staff

Accident, other driver to blame. 45 minute phone call to an Inspector Clouseau tribute act, who still didn't get a grip on what happened. Courtesy car? Might as well ask for a unicorn horn and eternal life. A succession of unhelpful, unqualified, and charmless individuals have then spectacularly failed to make any progress. With anything. The time taken over trifling amounts might suggest a company in financial bother, or operators paid by the savings they extract from Hastings Direct's clients. I think we had car and home insurances with them, but we may as well have spent the money on holidays, for all the "cover" we've actually had when it's been needed. Rating: chocolate fireguard to couldn't hit a cow's arse with a banjo. Reviewed on: 30th December 2022

Horrid experience and duped from the start

Just had a phone call 11 months after an alleged incident to tell me that it could take another 6 years to sort out. I questioned the incident and was told that I was in an accident with someone but wasn't but was but wasn't but was but wasn't but was but wasn't. Told never to call them again and if they had anything to tell me in the next 6 years from now that they will let me know. But.....in the meantime, continue paying a premium for insurance I have not had for 10 months now for a vehicle that I do not own for an accident that I wasn't involved in but was but wasn't but was. Got to be the absolute worst company ever. She continuously talked over me and tried to accuse me of shouting so she could end the call on the absolute nonsense she spouted without explaining how what she was saying was even possible. I have instructed them about 50 times now that the claim someone is making was not me and that this person needs to take me to court to prove I was in an incident with him. She said no. He doesn't need to prove anything he just needs to seek liability. How is this even legal? This is fraud and deception! Horrid company. Absolute despicable company and would seriously warn anyone against taking out a policy with them. Reviewed on: 29th December 2022

Terrible experience trying to cancel renewal - avoid

Called to cancel and had to argue to say I did not want it, told bank details removed call back if change mind, they took full annual insurance and saying will charge me a cancellation fee and have to wait 10 days for refund.. Reviewed on: 27th December 2022

Embarrassment - HOW CAN I GIVE 0 STAR

AVOID AVOID AVOID. My car is still on my drive way 26 days later and counting awaiting pick up for repair, customer service is a myth, nobody calls you, nobody helps, spend hours on hold, third party company’s they use are just as bad, Vizion etc. no courtesy car, terrible useless staff with no idea, unenthusiastic staff who sound like they don’t want to be there, no contact from “ case handler “ Reena. Nobody helping, ridiculous company. Never again, DO NOT INSURE YOUR CAR WITH HASTINGS, IF YOU HAVE TO CLAIM YOUR IN TROUBLE Reviewed on: 24th December 2022

Bad company

Poor customer service.I cancel my policy and never go with them again. Reviewed on: 21st December 2022

Avoid!!

Do not use!!! Be aware of fake reviews - Shocking comms, quality of repair not BSI standard and car returned with "Extra Scratches". No replies after my complaint was made. 2 months!! no action... digusting customer care Reviewed on: 19th December 2022

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