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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.04 (676 reviews)

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3.04

Based on 676 reviews, last reviewed 23rd Feb 2026

92% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Dodgy fees. I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insura... Read more Reviewed on: 23rd February 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (676)

Review of the Hastings Direct, Car insurance:

No quibbles!

Fantastic insurer, no issues and would recommend. Reviewed on: 12th August 2022

very poor customer service

i want to add my son-in-law on to my car policy. He hasn't had any significant accidents and has no driving offences in the last 5 years. I tried to do so online but having completed the form a message said that I needed to ring Hastings Direct. I've tried to do so, and just spent 45 minutes waiting to be answered. I've finally given up. I won't use them again, even if their quote is competitive Reviewed on: 30th April 2021

Avoid, worst company ever! Fees - Hidden Fee everywhere!

Absolutely terrible service, incompetent and unhuman!!! Hastings Entered wrong details over the phone, then charging me a fortune for they own mistakes, not willing to solve the issue, just constantly trying to charge me with fees. Worst insurance company ever. Will be sending this company to trading standards and plenty of other institutions to carry out a check, because this is not right. Reviewed on: 5th April 2021

Steal money iut accounts for policy i dont have

Stole full amount out my account and im still waiting 20 days later to have it returned i get nothing but excuses on why tgey cant return it stay well clear of this company Reviewed on: 23rd March 2021

poor customer service

wouldn't let me complete quote online then proceeded to add over £100 to the quote price for having to call them. Reviewed on: 16th March 2021

Reliable customer service

Effective and Efficient services Reviewed on: 13th March 2021

Unprofessional and dishonest.

Guys don't touch them with a bargepole! Trying for 3 days to change my policy with no reply. Eventually had to go with another company. Now trying to charge me £45 for cancelling within the last month, even threatening with debt collection. They made a big deal of supporting the NHS etc, but in reality they're screwing me over. Reviewed on: 19th February 2021

Hastings direct car insurance guilty of mis selling worthless car insurance with constitutes fraud avoid

This insurance company sold me a car insurance over the phone and send me incorrect papers and when I had an accident all they had promised turned out to be untrue and my fully comprehensive was only worth a 3 part and that constitutes mis selling and is fraud. They also tried to make me pay twice for the insurance which is not legal either and their customer service is appalling. Avoid this company if you want to be fully insured by a profesional and honest insures. Reviewed on: 2nd February 2021

Fraudulent scam operators

Fraudulent scam - now with shocking customer service! Originally quoted around £600 / year for car insurance - with monthly payments of £57 / month. Went through the acceptance and payment process using these figures. When insurance documents came through and direct debits had been taken, cost of policy had risen to £1,100 with monthly payment £99 / month. I did not see the (almost double!) inflated yearly price at any point during the process so believe that I have been scammed based on a fraudulent quotation. To compound the issue, I can't believe this company could act any more dishonestly. The customer service operative I dealt with to try and resolve this took almost an hour to understand what the issue was - and still didn't grasp the problem. Now after battling with the complaints team, they have been totally unhelpful and dismissive about THEIR mistake and the theft of my money. Now onto the Ombudsman and legal advice!! DO NOT USE! DO NOT USE! DO NOT USE! Reviewed on: 1st February 2021

AVOID AT ALL COSTS

PLEASE DO NOT SIGN UP. This company is a rip off. They advertise one price on a comparison website, which you feel sounds like a reasonable deal. So you sign up then they take additional money from your account without notification or authorisation as they are not happy with the information provided. Very bad business conduct which i'm not sure is even legal. Reviewed on: 2nd December 2020

Rip-off

Purchased car insurance via price comparison website, the date of purchase was one month out for a car I have owned for 5 years - car was bought in June but July on the v5 document. Hastings called me on the day my insurance started to tell me I had to pay a £30 amendment fee or if I cancelled they would keep £20 for an arrangement fee - disgusting. Having read reviews elsewhere I am not the only person this has happened to. Reviewed on: 23rd November 2020

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