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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 2.99 (678 reviews)

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2.99

Based on 678 reviews, last reviewed 4th Apr 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

36%

19%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (678)

Review of the Hastings Direct, Car insurance:

Affordable for young drivers

I’m 18 and just got my first year of insurance with black box which helps save lots of money. It was quick delivery and the app is excellent - I recommended to all my friends starting to pass their driving tests! Reviewed on: 16th September 2024

Easy and simple process.

Never had a bad experience with Hastings Direct. Easy and simple process, absolutely no problems. Reviewed on: 1st August 2019

Very good

Helpful when we wrecked our car and paid out our claim Reviewed on: 30th July 2019

Excellent customer service

After a motorbike driving into the back of me getting the car repaired was simple and hassle free Reviewed on: 30th July 2019

good

Simple and easy insurance done quickly on website Reviewed on: 29th July 2019

Website and customer service

I found the website very easy to navigate around, its also got all of the relevant information about your policy in just a couple of quick clicks. Customer service have also been great whilst i have had my policy. Reviewed on: 29th July 2019

An insurance company you can rely on

Been with Hastings for several years & never had a problem with them at all Reviewed on: 29th July 2019

Good for first time insurance

Good for first time insurance on the first deposit, always call when they send through the renewal price as it can be made cheaper then they estimate. Reviewed on: 24th July 2019

So far so good

The smart wheels box seems to be very accurate, and isn't too harsh scoring Reviewed on: 19th July 2019

Great service

Great product just what we need excellent customer service Reviewed on: 18th July 2019

Scammers

Total scam. Give you a good price then call you up to "verify" your details only then to tell you that the "verification process" has added another £100 to your premium and either pay up or cancel (which costs you of course through cancellation fees!). If they are this intent on fleecing you 5 days in to your contract goodness knows what length they'll go to to avoid paying out if you ever did need to claim! Avoid like the plague or it'll cost you more than you think. Reviewed on: 18th July 2019

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