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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.04 (676 reviews)

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3.04

Based on 676 reviews, last reviewed 23rd Feb 2026

91% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Dodgy fees. I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insura... Read more Reviewed on: 23rd February 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (676)

Review of the Hastings Direct, Car insurance:

No quibbles!

Fantastic insurer, no issues and would recommend. Reviewed on: 12th August 2022

Changing car on the insurance

I bought a new car due to there being problems with my previous one. I had been insured with them for two years prior. I phoned to change my car on my insurance (already paying £600) and they quoted an extra £1200 on top of my existing £600 I already paid. I was extremely disappointed as I was a happy customer at this point and never had a problem with them. Reviewed on: 9th August 2018

Cheapest Insurance Quote

This company gave me the cheapest quote with the most benefits. Reviewed on: 2nd August 2018

ok

good company easy online application all ok Reviewed on: 23rd July 2018

Quick to answer and very Helpful

Changing my car etc was so quick and easy. It was cheaper to speak to someone rather than the internet! :) Reviewed on: 19th July 2018

Great budget insurance

Fantastic price and great customer service Reviewed on: 17th July 2018

Fits the bill

Good value but havnt had a claim so far Reviewed on: 17th July 2018

Excellent renewal price

After receiving a renewal price through the post from Hastings Direct, the price was quite a bit higher than what I was paying. I called to cancel my car insurance with them and the customer service agent I spoke to put my details through again to see if they could get a better price. They offered me payments that were £10 per month lower than what I was paying and lower than all the comparison sites had given me. Very happy! Reviewed on: 17th July 2018

Good service

Easy to contact, multiple routes, e.g online, phone. Reviewed on: 17th July 2018

No complaints

Easy to get a quote and sign up. I haven’t had to make any claims so can’t comment on how easy that process is. Reviewed on: 17th July 2018

Reliable UK call centres

Reliable UK call centres . Hassle free Reviewed on: 17th July 2018

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