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Hastings Direct: Car insurance reviews

View other Hastings Direct products
2.99
Based on 678 reviews, last reviewed 4th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
36%
See only 4 star reviews
19%
See only 3 star reviews
6%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026
Sarah Gray's avatar
Sarah Gray

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026
Mick Lee's avatar
Mick Lee
Read all reviews See your review

About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (678)

Review of the Hastings Direct, Car insurance:

Affordable for young drivers

5
I’m 18 and just got my first year of insurance with black box which helps save lots of money. It was quick delivery and the app is excellent - I recommended to all my friends starting to pass their driving tests! Reviewed on: 16th September 2024
Georgina 's avatar
Georgina

Hastings Direct - Competitive Car Insurance

4
Very competitive price for me this year, almost £80 less than any other quote or comparison website. Reviewed on: 8th October 2016
Adrian Bold's avatar
Adrian Bold

Best quote I could find but hassle when coming to a claim

3
The best price I could find when comparing car insurance, but I had to make a claim on one occasion. This resulted in a lot of hassle on the phone, being passed about to different people who didn't know the answer to simple questions. At one point I had 2 claims open for just the one claim so there seems to be a lack of communication somewhere along the line. Reviewed on: 8th October 2016
Becky Jo Morgan's avatar
Becky Jo Morgan

useless when it comes to making a claim

1
AVOID they will do there best not to pay u out when it comes to making a claim, so much stress caused from this company Reviewed on: 26th September 2016
Billy Surridge's avatar
Billy Surridge

Reasonably priced- quick customer service

4
Good price on my renewal. Customer service very helpful and quick to reply. Reviewed on: 26th September 2016
Sarah Edwards's avatar
Sarah Edwards

poor customer service

1
I had to ring Hastings direct to change my renewal quote and to add on some friends and family discount. Sounds simple enough but the whole process took over an hour. My renewal quote was changed easy enough but when it came to adding friends an family discount onto my policy I was given the wrong number for the department twice and transferred to the wrong department three times, two of which were done as a blind transfer which meant that I had to go though my inquiry and security checks all over again. I dread to think of the amount of time I spent on hold and how much these calls must have cost me. I would recommend Hastings Direct because of its competitive prices but their customer service is appealing. Reviewed on: 26th September 2016
megan's avatar
megan

Good customer service

4
Whenever I had a query the customer service team were always very friendly and willing to help would definitely recommend to family and friends Reviewed on: 25th September 2016
Amy Lambert's avatar
Amy Lambert

Why do reviewers give 5*

1
Why do people review a service that they have not really used? When an accident occurs! Every thing will be OK if you have not to deal with a claim. BUT! Reviewed on: 25th September 2016
Chris Fishwick's avatar
Chris Fishwick

Straightforward

3
Not needed to use them yet but easy to get hold of to change details Reviewed on: 24th September 2016
Edward Platten's avatar
Edward Platten

Hastings Direct - Competitive Car Insurance

5
Very competitive prices - in fact for me it was 20% less than any other quote via a direct or comparison web site. Reviewed on: 24th September 2016
Adrian Bold's avatar
Adrian Bold

A Scam to increase the premium and poor service

1
I moved from LV to Hastings Direct recently. I got a quote and paid the full premium. I checked my documents online and thought all was well. Weeks later I received a request to 'validate' some documents which I sent to them. I heard nothing so phoned and was told all was in order. Weeks later I received a message to call them urgently. They now claim I had entered my purchase date wrongly e.g. 2015 and not 2016. and now want an EXTRA £97.00. I have explained that I had checked all was OK when I submitted the documents and I had been told all was OK. I had also checked my document so this had not been wrong. I therefore disputed this amount and was told someone would call me in 4 days - did NOT happen. Today I have received a letter saying I have to pay or they will cancel my insurance despite the fact I have paid in full premium they quoted. I phoned them and explained this was in dispute but they have told me I HAVE to pay or they will CANCEL my insurance. This must be extortion. The service is awful I am put on hold for ages. I have spent untold time trying to sort this out and am still no further forward. The CRD ( complaints Resolution department) apparently will take up to 8 weeks to call me - they must be very busy ! I wish I had never taken insurance out with this company who are just trying to increase the premium for no reason. I believe this is a scam to get more money as it is done after your have a right to cancel without charge. If I cancel now they want another £45 to cancel the policy. I will update the saga once I have spoken to the CRD. Im a very unhappy customer who is fed up with being ripped off ! Reviewed on: 23rd September 2016
traceyM's avatar
traceyM

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