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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.02 (676 reviews)

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3.02

Based on 676 reviews, last reviewed 23rd Feb 2026

75% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Dodgy fees. I just finished a contract with this company. My car insurance was finished at 23:59 of the 19th of Feb. They have automatically renewed my car insura... Read more Reviewed on: 23rd February 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (676)

Review of the Hastings Direct, Car insurance:

No quibbles!

Fantastic insurer, no issues and would recommend. Reviewed on: 12th August 2022

Good customer service

Always helpful when I call up for renewal Reviewed on: 20th September 2016

Never had any issues...

Myself, my brother and my father have all used Hastings in different variants/ levels of cover and have never had any issues. When my brother had an accident they were quick to communicate with other insurers and swiftly got his car fixed with a car to drive whilst it was in repair! Good prices and helpful customer services, especially when we had a problem buying a car that we had insured that morning! I would recommend , I won't put 10/10 because there are things they could improve. e.g. waiting times and their website! Reviewed on: 19th September 2016

Easy

Great when you have to phone them, deal with everything quickly without any trouble. Reviewed on: 17th September 2016

Competively priced car insurance

Great car insurance and unusual for car insurance if you stay with them they will beat best quote. Reviewed on: 12th September 2016

More focussed on new customers than rewarding existing ones

We were insured with Hastings for a couple of years and had never had any problems with them they were efficient, helpful on the phone and dealt with all queries and changes promptly. However this year when our renewal was due the price had jumped up several hundred pounds despite the fact we had a new car that is cheaper to insure and an extra years no claims discount. I called up to speak to someone about the renewal and see what could be done but they weren't interested and basically told me it was tough luck and that we would have to take our custom elsewhere which wasn't a response I was expecting. Reviewed on: 11th September 2016

Hastings Direct - Competitive Car Insurance

When it comes to Car Insurance - its all about the cheapest like for like cover. This year (for the 1st time in quite a few years), Hastings came up with by far the cheapest quote. No brainer on who I chose. Reviewed on: 10th September 2016

ALL GOOD

Cheap quote so purchased, not had to make a claim so can't comment on how well they deal with them Reviewed on: 31st August 2016

looking after my daughter

as a newly qualified driver, who has had a bump on the motorway, the company is taking good care in this difficult time Reviewed on: 29th August 2016

Lack of communication between colleagues

I am pleased with my product although when ringing to get a cover note I was passed through 5 different people before finally resolving the issue Reviewed on: 29th August 2016

value for money and reliable

they are around the cheapest i have found for my car insurance , whenever i have needed to contact them it has been easy and hassle free. Reviewed on: 29th August 2016

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