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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 2.99 (678 reviews)

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2.99

Based on 678 reviews, last reviewed 4th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

19%

35%

Latest highest rating:

5

I've been with Hastings Direct for a good few years... I've been with Hastings Direct for a good few years now - they've helped me with carious claims and at a difficult time when I had a car accident they... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Poor service even poorer company Ive given 1 star because its the lowest… Ive given 1 star because its the lowest i can give had a major motorbike accident may last year was in a coma... Read more Reviewed on: 4th April 2026

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (678)

Review of the Hastings Direct, Car insurance:

Affordable for young drivers

I’m 18 and just got my first year of insurance with black box which helps save lots of money. It was quick delivery and the app is excellent - I recommended to all my friends starting to pass their driving tests! Reviewed on: 16th September 2024

Lack of communication between colleagues

I am pleased with my product although when ringing to get a cover note I was passed through 5 different people before finally resolving the issue Reviewed on: 29th August 2016

value for money and reliable

they are around the cheapest i have found for my car insurance , whenever i have needed to contact them it has been easy and hassle free. Reviewed on: 29th August 2016

REALLY HELPFUL

GO OUT OF THEIR WAY TO HELP YOU. QUICKLY PICK UP THE PHONES. SORT OUT QUERY WITHOUT MUCH HASSLE. Reviewed on: 28th August 2016

Annual renewal after no claims went up 50%!

Ridiculous after 3 years my annual increase suddenly shot up 50%, letter said it was with final discount, when I ring to query they immediately bring it down to within £5 of my previous years monthly payments, Will def be looking elsewhere on renewal I dont like the underhand tactics. Reviewed on: 28th August 2016

Good customer service

Have been with hastings 3 years with no issues. Always fa service when i call up Reviewed on: 27th August 2016

Car Insurance

Easy to start the policy, cheapest available for a young driver. Reviewed on: 26th August 2016

Eventually got the good price

My renewal premium was so high it was ridiculous so I went on line got a new quote which was 40% less so I stayed with my original policy Reviewed on: 25th August 2016

Excellent service at competitive prices.

Like most people, I always check around each year for the best prices on Car Insurance. This year for the 1st time in quite some time there was a very clear winner in terms of lowest cost, and that was Hastings. It was a very simple online process and easy to set up monthly direct debits. Not only that, but it was an equally staggered monthly payment - and not a larger amount upfront as 1st payment, followed by ANOTHER payment within a few weeks. Recommended. Reviewed on: 24th August 2016

Cheapest quite every year

Luckily I have never had to claim on my insurance but I shop around every year and have stayed with hastings for several years now. Only issue i had was call waiting times on a premium number to change details but have since resolved this with getting a none premium number. Reviewed on: 23rd August 2016

good however little pricey to change details.

overall good experience, quick and easy on line process, Reviewed on: 22nd August 2016

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