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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (394 reviews)

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4.59

Based on 394 reviews, last reviewed 28th Jan 2026

11% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

Smooth process my heartfelt thank you for all , you guided me through the entire process with professionalism, transparency, and patience. Reviewed on: 28th January 2026

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Hinckley & Rugby Building Society Mortgages reviews (394)

Review of the Hinckley & Rugby Building Society, Mortgages:

Phone was answered quickly and proffesionally.

Phone was answered quickly and proffesionally. Resolved my issues fast and answered my stupid questions. Thank you. Reviewed on: 15th April 2024

Reply from Hinckley & Rugby Building Society Hi Charlie Thanks for taking the time to let us know about the service you received from our mortgage team over the phone. It’s always good to hear they were able to help, please be assured we welcome any questions you have, as none are stupid. We’re always happy to explain our requirements, processes, and products to ensure full understanding. Should you require any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 22nd April 2024

Excellent staff

Staff have always been, efficient, friendly and helpful. Reviewed on: 5th October 2023

Reply from Hinckley & Rugby Building Society Hi Daniel, thank you for taking the time to get in touch to tell us about the service you’ve received from our Mortgage team. Our people work hard to ensure that the service we deliver is as efficient as possible so it will be a pleasure to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th October 2023

Easy to contact and friendly

I phoned with a general enquiry about my Mortgage SVR and Louise was extremely helpful and friendly. Very impressed with no waiting time and quick response. Reviewed on: 3rd October 2023

Reply from Hinckley & Rugby Building Society Hi Steve, thank you very much for taking the time to tell us about your experience. It’s great to hear that Louise was able to assist you promptly and you found her service to be friendly and helpful. We will ensure that your comments are shared with Louise and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th October 2023

Helpful

I got intouch today for a redemption figure The mortgage assistant was very helpful it was quick and easy to understand a few security questions etc and she is sending me papers over.staff at Hinckley and Rugby are always friendly when I need to get intouch. Reviewed on: 2nd October 2023

Reply from Hinckley & Rugby Building Society Hi Anthony, thank you very much for taking the time to get in touch to tell us about the service you received from our Existing Mortgage team. It’s great to hear the service you received was efficient and friendly and your redemption request was pain free. We will ensure that your comments are shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 3rd October 2023

Very friendly and helpful

Very helpful and friendly on the phone Reviewed on: 27th September 2023

Reply from Hinckley & Rugby Building Society Thank you for getting in touch to tell us about the service you received over the phone from our mortgage team. It’s always great to hear our people have been helpful, and of course friendly! Your time leaving this review is very much appreciated. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 27th September 2023

One of the best !

An excellent B.S. very supportive through 25 years of mortgage with excellent borrowing rates and 2nd to none customer service. Reviewed on: 22nd September 2023

Reply from Hinckley & Rugby Building Society Hi Nigel, thank you so much for taking the time to tell us about the service you’ve received over the 25 years you’ve held your mortgage with us. It’s fantastic to hear you’ve been happy with our products and also the service you’ve received from our people. We are very grateful for your loyalty. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 25th September 2023

Mortgage switch

We are in the process on switching mortgages and I had to call with a few questions. Jo was very helpful and friendly and answered all of my questions fully. Reviewed on: 19th September 2023

Reply from Hinckley & Rugby Building Society Hi Simon, thank you so much for taking the time to tell us about the service you received from Jo, it’s great to hear comments like these and be able to pass them on. I hope your mortgage switch goes smoothly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 20th September 2023

Efficient, clear and helpful.

In order to clarify a misunderstanding concerning the redemption of my existing mortgage debt, I telephoned and discussed the matter with Ms Jo Tidey who corrected the situation and amended the associated documentation clearly within a short time frame. She made me feel at ease. Reviewed on: 13th September 2023

Reply from Hinckley & Rugby Building Society Hi Jim, thank you for getting in touch to tell us about the service you received from Jo. It’s good to hear she was able to discuss the situation with you and get things sorted quickly, giving you peace of mind. Please be assured your comments will be shared with Jo and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th September 2023

Friendly and adaptive

Always responsive to any email or call, very pleasant to speak to. Ready to adapt my mortgage whenever I asked and helped by suggesting options I wasn’t aware of. Reviewed on: 9th September 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received Hazel. It’s great to hear our teams have been responsive and were able to make some helpful suggestions for your mortgage. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 12th September 2023

Really helpfull

Simone was helping me with our new product query and answered all my questions perfectly Reviewed on: 7th September 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 8th September 2023

Remortgage.

Professional and efficient service by the Team keeping me updated on progress. Reviewed on: 4th September 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 6th September 2023

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