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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (396 reviews)

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4.59

Based on 396 reviews, last reviewed 20th Feb 2026

30% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

The operator was very kind, patient and courteous The operator was very kind, patient and courteous Reviewed on: 18th February 2026

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Hinckley & Rugby Building Society Mortgages reviews (396)

Review of the Hinckley & Rugby Building Society, Mortgages:

Very fast processing.

Very fast processing. I was expecting this to be taking more time but it was very fast. I am very pleased. Reviewed on: 10th December 2024

Reply from Hinckley & Rugby Building Society Hi Sangeeth, It’s great to hear you were pleased with the speed of our mortgage process. We are working hard to introduce efficiencies which make the process as smooth as possible for our members. Thank you for taking the time to pass on your feedback. Should you need any further assistance in the future please do not hesitate to contact our team. Response date: 11th December 2024

Phone call

Happy with the conversation and information I received Reviewed on: 25th October 2023

Reply from Hinckley & Rugby Building Society Hi Nigel, thank you for this positive feedback regarding the service your received from our mortgage team over the phone, we appreciate you taking the time. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2023

Very Satisfied

From choosing a product and opening an account to renewing our product most recently, we have always received clear information and instruction and the friendly team have always been quick to help with our queries. Reviewed on: 23rd October 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to let us know about the service you've received from our mortgage team, from the start of your mortgage to renewing your product. It’s very heartening to hear we’ve been helpful and clear with your requests. Also we're delighted you have chosen extend your mortgage with the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd October 2023

Excellent staff

Staff have always been, efficient, friendly and helpful. Reviewed on: 5th October 2023

Reply from Hinckley & Rugby Building Society Hi Daniel, thank you for taking the time to get in touch to tell us about the service you’ve received from our Mortgage team. Our people work hard to ensure that the service we deliver is as efficient as possible so it will be a pleasure to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th October 2023

Easy to contact and friendly

I phoned with a general enquiry about my Mortgage SVR and Louise was extremely helpful and friendly. Very impressed with no waiting time and quick response. Reviewed on: 3rd October 2023

Reply from Hinckley & Rugby Building Society Hi Steve, thank you very much for taking the time to tell us about your experience. It’s great to hear that Louise was able to assist you promptly and you found her service to be friendly and helpful. We will ensure that your comments are shared with Louise and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th October 2023

Helpful

I got intouch today for a redemption figure The mortgage assistant was very helpful it was quick and easy to understand a few security questions etc and she is sending me papers over.staff at Hinckley and Rugby are always friendly when I need to get intouch. Reviewed on: 2nd October 2023

Reply from Hinckley & Rugby Building Society Hi Anthony, thank you very much for taking the time to get in touch to tell us about the service you received from our Existing Mortgage team. It’s great to hear the service you received was efficient and friendly and your redemption request was pain free. We will ensure that your comments are shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 3rd October 2023

Very friendly and helpful

Very helpful and friendly on the phone Reviewed on: 27th September 2023

Reply from Hinckley & Rugby Building Society Thank you for getting in touch to tell us about the service you received over the phone from our mortgage team. It’s always great to hear our people have been helpful, and of course friendly! Your time leaving this review is very much appreciated. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 27th September 2023

One of the best !

An excellent B.S. very supportive through 25 years of mortgage with excellent borrowing rates and 2nd to none customer service. Reviewed on: 22nd September 2023

Reply from Hinckley & Rugby Building Society Hi Nigel, thank you so much for taking the time to tell us about the service you’ve received over the 25 years you’ve held your mortgage with us. It’s fantastic to hear you’ve been happy with our products and also the service you’ve received from our people. We are very grateful for your loyalty. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 25th September 2023

Mortgage switch

We are in the process on switching mortgages and I had to call with a few questions. Jo was very helpful and friendly and answered all of my questions fully. Reviewed on: 19th September 2023

Reply from Hinckley & Rugby Building Society Hi Simon, thank you so much for taking the time to tell us about the service you received from Jo, it’s great to hear comments like these and be able to pass them on. I hope your mortgage switch goes smoothly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 20th September 2023

Efficient, clear and helpful.

In order to clarify a misunderstanding concerning the redemption of my existing mortgage debt, I telephoned and discussed the matter with Ms Jo Tidey who corrected the situation and amended the associated documentation clearly within a short time frame. She made me feel at ease. Reviewed on: 13th September 2023

Reply from Hinckley & Rugby Building Society Hi Jim, thank you for getting in touch to tell us about the service you received from Jo. It’s good to hear she was able to discuss the situation with you and get things sorted quickly, giving you peace of mind. Please be assured your comments will be shared with Jo and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 14th September 2023

Friendly and adaptive

Always responsive to any email or call, very pleasant to speak to. Ready to adapt my mortgage whenever I asked and helped by suggesting options I wasn’t aware of. Reviewed on: 9th September 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received Hazel. It’s great to hear our teams have been responsive and were able to make some helpful suggestions for your mortgage. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 12th September 2023

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