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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1587 reviews)

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4.84

Based on 1,587 reviews, last reviewed 30th Jan 2026

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

The adviser I saw had excellent communication skills... The adviser I saw had excellent communication skills, acted in a professional manner and took time to explain the options, Reviewed on: 30th January 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1587)

Review of the Hinckley & Rugby Building Society, Savings:

Very easy to open accounts and staff very helpful

Very easy to open accounts and staff very helpful Reviewed on: 14th February 2025

Reply from Hinckley & Rugby Building Society Hi Gary Thank for your comments on our account opening process and the service you received from the team. It’s great to hear you found it straightforward and our people helpful, that’s exactly what we’re aiming for. We look forward to welcoming you again in the future and if we can be of any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th February 2025

Great service

Served by Neil - very patient and helpful with the kids savings. Reviewed on: 12th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your review! We're really pleased to hear Neil was patient and helpful, especially when it comes to something as important as children's savings. That personal service is something we truly value across all our branches. Thanks again for saving with us. If you'd like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 16th October 2025

Personal service - long my it last

Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that alone; the personal touch is what I have always valued most - problems solved quickly, queries answered clearly, and everything done so pleasantly. I would be sad to lose this customer-friendly contact and hope it will survive alongside the new 'easy to use' online service. Reviewed on: 12th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your thoughtful feedback. We're very glad to hear that you've experienced such wonderful service from our teams - and that our in-branch personal touch continues to make a real difference. It's something we highly value and are committed to preserving, even as we introduce more digital options to make things easier. If you'd like to help shape the future of our services, we’d love to invite you to join our Member Panel. Your insights are incredibly valuable, and you can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for saving with us and for being such a valued part of our community. Response date: 16th October 2025

Diane was helpful and knowledgeable.

Diane was helpful and knowledgeable. She listened and answered all my questions. Reviewed on: 12th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback. We're delighted to hear that Diane was helpful, knowledgeable, and took the time to listen and answer all your questions, that personal, face-to-face service is something we truly value across all our branches. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. Your insights and experiences are incredibly important to us. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for saving with us, we look forward to welcoming you again soon. Response date: 16th October 2025

The ladies at Lutterworth have always got a smile on...

The ladies at Lutterworth have always got a smile on their faces. Not just in the branch, but they will always make an effort to say Hi if seen out of office too. Jo is always making an effort to get involved in supporting the local community aswell Reviewed on: 11th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback Yim. It’s wonderful to hear how the team at our Lutterworth branch go above and beyond to bring a personal touch, both in and out of the office. That friendly smile and genuine connection are a big part of what we hope makes our services stand out. We’re also really proud of our commitment to the local community, and it’s great to hear Jo’s efforts are noticed and making a difference. We aim to support and stay connected with our neighbours throughout our network; it’s firmly rooted in our society. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for saving with us and taking the time to share your feedback. Response date: 16th October 2025

Always friendly and helpful, thank you

Always friendly and helpful, thank you Reviewed on: 11th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words! We're really glad to hear that our Rugby branch team has been consistently friendly and helpful, that’s exactly the type of service we’re aiming to provide to all of our members. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thank you for saving with us Response date: 16th October 2025

Great staff explained everything and took time to en...

Great staff explained everything and took time to ensure I was happy and understood everything. Very Good, excellent customer service. Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your feedback about our team in Hinckley! We're delighted to hear that they took the time to ensure everything was clearly explained. Excellent customer service is something we truly value, and it's wonderful to know we delivered that for you. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your thoughts and help us improve. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 16th October 2025

The staff are always extremely polite and helpful

The staff are always extremely polite and helpful Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback! We're delighted to hear that you've found our staff to be consistently polite and helpful. Providing a ‘more human’ and personal service is something we truly value, and it's wonderful to know that it’s making a difference for our members. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your support Response date: 15th October 2025

Higher interest after advice

Member of staff recommended switching part of our easy access savings to a cash isa, which gave us a higher interest rate. Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We're pleased to hear that a member of our team was able to provide helpful information about your savings options, and that switching to a Cash ISA has offered you a better rate. Supporting our members with clear, accessible information is a vital part of the service we offer. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your continued support and we look forward to welcoming you again in our branch soon. Response date: 15th October 2025

The staff were really helpful, they were also availa...

The staff were really helpful, they were also available when ever we had questions and were very professional in helping us Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We're really pleased to hear that our team was helpful and dealt with your queries professionally, that's exactly the level of service we aim to provide. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel We look forward to welcoming you again soon. Response date: 15th October 2025

Very happy with service

Went in to enquire about ISA's, was guided through options (by Rita), rang back and made an appointment for following day (with Marie), all went well and arranged a transfer for the required ISA, very happy with service. Reviewed on: 10th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind feedback Michael. We're very pleased to hear that your experience was smooth and helpful, from your initial enquiry with Rita to your appointment with Marie. It’s great to know everything went well and that you were happy with the service. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your support and choosing the Society to grow your Cash ISA savings. Response date: 15th October 2025

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