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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1587 reviews)

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4.84

Based on 1,587 reviews, last reviewed 30th Jan 2026

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

The adviser I saw had excellent communication skills... The adviser I saw had excellent communication skills, acted in a professional manner and took time to explain the options, Reviewed on: 30th January 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1587)

Review of the Hinckley & Rugby Building Society, Savings:

Spalding branch helpful, efficient & friendly.

Allways find Spalding branch helpful, efficient & friendly. I appreciate the fact that I can telephone the branch direct, very good customer service. Reviewed on: 8th April 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your comments regarding the service you’ve received at our Spalding agency. It’s always good to hear from our members about how highly valued our personal customer service is. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Lutterworth branch.

Lutterworth branch. Clear explanations of investment opportunities. Reviewed on: 6th October 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave your feedback about our Lutterworth branch. We're really pleased to hear that our team provided clear explanations around the savings opportunities we offer. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 10th October 2025

The ladies in the Lutterworth branch are lovely and...

The ladies in the Lutterworth branch are lovely and explained everything to me really well. Also very quick and efficient. Reviewed on: 4th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback Maddy! We’re delighted to hear that the ladies at our Lutterworth branch were quick, efficient, and took the time to explain everything clearly. We really value the personal service our branches offer, and it’s great to know it made a positive difference to your experience. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again – I know our branch team will be happy to welcome you back anytime we can be of service. Response date: 6th October 2025

Always friendly and attentive - I have been a custom...

Always friendly and attentive - I have been a customer for over 30 years and have never had any problems Reviewed on: 2nd October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Simon, and for being a loyal customer for over 30 years – we love to hear stories of our long-standing members. We're delighted to hear that our team in Rugby continues to offer friendly and attentive service. We place a high value on the personal service our branches provide, and it's wonderful to know that it's made a lasting impression. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your loyalty and continued support, we look forward to many more years of welcoming you! Response date: 6th October 2025

A good experience

Staff always polite and friendly…always a good experience Reviewed on: 1st October 2025

Reply from Hinckley & Rugby Building Society Hi Sandy, Thank you for your kind review! We're so pleased to hear that you consistently have a good experience with our team in Rugby. Polite and friendly service is something we take great pride in, we truly value the personal touch our branches offer. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your continued support — we look forward to welcoming you again soon! Response date: 6th October 2025

Very Helpful Staff

The staff are lovely and very helpful. The process to opening a savings account was very easy and straightforward. Reviewed on: 1st October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to share your feedback! We're very happy to hear that our team at Castle Street made the process of opening a savings account easy and straightforward and that you found the staff lovely and helpful. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your time and for choosing the Society for your savings - we look forward to welcoming you again soon! Response date: 6th October 2025

Great service

Linda assisted me today was very professional explained all she did very helpful and polite Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words about Linda and the great service you received at our South Wigston branch! We're delighted to hear she was professional, helpful, and polite - exactly what we'd want from our teams. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience! Response date: 6th October 2025

Diane is absolutely lovely!

Diane is absolutely lovely! She has such a kind and friendly way about her that instantly puts you at ease. Nothing ever feels stressful when she’s around – she explains everything so clearly and makes it all seem so easy. She’s patient, professional, and always happy to help. I can’t recommend her enough if you want someone who goes the extra mile and makes the whole experience a pleasure. Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your wonderful review Jade. We’re thrilled to hear how much you appreciate Diane’s kind and friendly approach. She truly embodies the values we strive for. It’s lovely to know she’s made such a positive impact and that her professionalism and warmth shine through. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your thoughts and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your kind words and recommendation which we will happily share with Diane! Response date: 3rd October 2025

We opened our Grandaughters savings accounts here ev...

We opened our Grandaughters savings accounts here even though we didnt already have accounts here. our own BS couldn’t help us !! Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your thoughtful review Karen. We’re delighted we could help open savings accounts for your granddaughters, and it’s especially meaningful to support the next generation of savers. It’s always a pleasure to welcome new members, and we’re proud to have been able to assist when others couldn’t. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great way to share your experiences and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thank you again for choosing us! Response date: 3rd October 2025

General Performance of Staff

Staff are always polite, friendly, helpful and approachable to answer any questions required. Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback! We're so pleased to hear that our Rugby branch team consistently delivers polite, friendly, and approachable service. We’re always on hand should you ever have any questions about our products or services. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a fantastic way to share your thoughts and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your support! Response date: 3rd October 2025

Nuneaton Branch Customer Service

Nuneaton Branch always working with a smile and laugher ; it’s always a pleasure in visiting this branch and nothing is a problem to them at all Reviewed on: 30th September 2025

Reply from Hinckley & Rugby Building Society Thank you for your lovely review Alan. We're so pleased to hear that visiting our Nuneaton Branch is always a positive experience for you. Our team works hard to create a welcoming atmosphere, and it's wonderful to know their smiles and laughter make a difference. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. It’s a great opportunity to share your thoughts and help us continue improving. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel We look forward to welcoming you again soon! Response date: 3rd October 2025

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