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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1625 reviews)

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4.85

Based on 1,625 reviews, last reviewed 5th Mar 2026

45% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1626)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Good efficient service

Friendly knowledgeable staff. good feedback. Reviewed on: 16th December 2020

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 17th December 2020

Opening savings account

Called in to the branch and collected the form. Returned the next day and sorted everything out. Passbook arrived a few days later. All in order. Nice to deal with real people at a real branch instead of on-line. Reviewed on: 16th December 2020

Friendly staff

I was very pleased with the service I received when I opened a savings account for my grandson, happy with the product! Lucy was very helpful and knew the different products available. One thing which would be more helpful would be to be able to use a debit card to deposit funds in Reviewed on: 15th December 2020

Just how a financial institution should be

Great communications, friendly personal experience, structured and precise information. Reminds me how Building Societies used to be, keep it up. Reviewed on: 15th December 2020

New Customer

I needed advice on setting up a postal savings account. I spoke on the telephone and found the assistant clear, helpful and reassuring. So far all has gone to plan with an acknowledgment e mail. Reviewed on: 15th December 2020

Highly satisfied in the professional manner which my account was opened

From my initial contact I have continually been updated by 'H&R Customer Services' at every stage of opening my account. Reviewed on: 11th December 2020

The counter service was excellent, but it was the Office Manager who served me

This was my first visit to a branch text book service, good interchange, he asked me had I received recent letter about notice and he briefly and simply explained it. I asked him why I had not received a statement (even an annual one) in 2years) That is why he is the Office Manager! Reviewed on: 10th December 2020

Satisfied new client

I liked H & R's efficient and personal response. I haven't had a chance to use their savings account yet - but I am greatly encouraged by my 'account-opening' experience. Reviewed on: 10th December 2020

Two Year Bond

Relatively competitive interest rate, very well dealt with by helpful Branch staff at Rugby. Very efficient. Reviewed on: 10th December 2020

EFFICIENT FRIENDLY SERVICE

GOOD PROMPT SERVICE AND FRIENDLY ATMOSPHERE Reviewed on: 10th December 2020

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