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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1622 reviews)

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4.85

Based on 1,622 reviews, last reviewed 2nd Mar 2026

39% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Thank you to TOM for his excellent customer service,... Thank you to TOM for his excellent customer service, patient, and understanding. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1622)

Review of the Hinckley & Rugby Building Society, Savings:

Friendly helpful staff

My application for a fixed rate bond was dealt with quickly and efficiently. There was an issue about ID but a phone call with friendly, helpful and knowledgeable staff sorted it out without any fuss. Reviewed on: 25th September 2019

Fast friendly service

Popped in to open another savings account, was dealt with in a very friendly and efficient manner. Excellent. Reviewed on: 29th October 2023

Reply from Hinckley & Rugby Building Society It’s lovely to hear your experience at our South Wigston branch was so positive, thank you for taking the time to let us know, and it’s great to hear you decided to open another savings account with the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th October 2023

Opening and closing an account

Very helpful and pleasant staff. The cashier explained everything throughly. Reviewed on: 27th October 2023

Reply from Hinckley & Rugby Building Society Thank you for letting us know about your experience at our South Wigston branch. It’s good to hear our staff explained everything fully and you found our service professional and pleasant, it’s always great to hear feedback like that. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 27th October 2023

Excellent and informative service. Need to retain Branch Network.

Easy to make appointment, friendly and knowledgeable staff. Reviewed on: 26th October 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback and thoughts regarding our services. We believe our branch network is a really important channel for us to maintain for our members, so we are pleased to hear you feel the same. It’s also great to hear you found our team knowledgeable and friendly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 26th October 2023

Standards of Service

I recently opened an account with H&R BS, initially online. I raised a query an online query about the A/C and someone actually rang me with the answers. Amazing in this day and age. If this had been my main bank (Santander) I would have had to drive to Nuneaton to speak to a real person. Reviewed on: 26th October 2023

Reply from Hinckley & Rugby Building Society Thank you for this insightful and detailed feedback. We’re really pleased to hear you were impressed with the way we dealt with your query. We believe in personal service without barriers regardless of how you choose to do business with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 26th October 2023

opening a savings account

Very good and professional. Nice to walk in a branch and open an account without staff looking astonished and asking you to return in 2 weeks after making an appointment first. Lovely traditional branch. Reviewed on: 24th October 2023

Reply from Hinckley & Rugby Building Society It’s great to hear you had such a positive experience when opening your account at our Lutterworth branch. We’re always happy to welcome our members and, of course, open accounts – no appointment necessary! Thank you for taking the time to provide your feedback to us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2023

Staff very helpful.

Staff just fab knew what they were doing. Reviewed on: 24th October 2023

Reply from Hinckley & Rugby Building Society Many thanks for taking the time to pass on your thoughts about the service you received from our team at South Wigston. It’s great to hear you found them to be helpful and well informed. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2023

Very informative

The staff are very helpful and pleasant Reviewed on: 22nd October 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback about our team in South Wigston – we’re pleased to hear you’re happy with the service you have received, and you have found our people to be pleasant to deal with and informative. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd October 2023

Helpful,reliable local building society.

Have used this building society for many years and have always found them pleasant and helpful. Reviewed on: 19th October 2023

Reply from Hinckley & Rugby Building Society Thank you for the lovely feedback and for being a loyal customer of the Society. It’s very encouraging to hear our members find our services reliable and helpful – that’s absolutely what we’re aiming for. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd October 2023

Great service.

Great service opening my new account with HRBS. Service was quick, efficient, and very friendly. Reviewed on: 18th October 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to tell us about the service you received when opening your new account at our Rugby branch. To hear you found us to be efficient and friendly is wonderful, as that's exactly what we're aiming for. We will happily share this with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 23rd October 2023

Tom 10/10 Service

Tom was efficient in explaining the terms and conditions to us and was clearly well trained and experienced in doing so. Tom very clearly outlined the parameters of the account we opened and clearly leads by example. Reviewed on: 16th October 2023

Reply from Hinckley & Rugby Building Society This is great to read, thank you for taking the time to pass on your positive comments on the service you received from Tom. We will ensure this feedback is passed on to Tom and his team, which I am sure they will be very happy to receive. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th October 2023

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