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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1265 reviews)

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3.67

Based on 1,265 reviews, last reviewed 13th Mar 2025

767% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Really responsible bank. Really responsible bank. It will call you to confirm any big cashout to prevent payment fraud. Reviewed on: 13th March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1265)

Review of the HSBC, Bank Account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Been with them all my adult life, they are all the s...

Been with them all my adult life, they are all the same, aren't they! Reviewed on: 12th April 2024

AVOID!! Worst bank ever

Spoke to David Pearson today supposedly is a complaints specialist. He was rude aggressive and made personal judgement on my situation. Advising me I should managed my finances better he had no idea of my personal situation. He showed no care or compassion no empathy nothing. He came across as very rude and aggressive and when i politely asked him not to shout at me he rudely ended the call. No procedures in place to help disabled and vulnerable people. AVOID AT ALL COST!! Reviewed on: 11th April 2024

Ok for basic daily use.

I use it for basic daily use and it’s ok. I asked many times if they would update their app to make it easier to manage money and section it so outgoings are easier to manage and budget for but all I get is open a different account. As if that is a sensible solution when there are many. Staff are great in the call centre and helpful. Reviewed on: 10th April 2024

Interms of security and providing good services HSBC...

Interms of security and providing good services HSBC is the best Reviewed on: 27th March 2024

Simple banking.

Simple banking. Does the job well Reviewed on: 23rd March 2024

Hsbc standards have slipped compared to previous years.

Hsbc standards have slipped compared to previous years. For example, repeated failure to correctly set up a direct debit from hsbc ac for hsbc credit card. Took months to sort out and was only able to resolve by raising as a complaint. Reviewed on: 22nd March 2024

It’s a good bank for daily spending not amazing but...

It’s a good bank for daily spending not amazing but not bad either Reviewed on: 15th March 2024

Good experience in branch.

Good experience in branch. They need to put new cash deposit machine outside aswl Reviewed on: 14th March 2024

no local branch says all

no local branch says all- have to go to canterbury for any issue. internet not always available Reviewed on: 14th March 2024

HSBC is a good bank with ethical value.

HSBC is a good bank with ethical value. Have never had issues with them. They are highly orofessional Reviewed on: 14th March 2024

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