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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1350 reviews)

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3.72

Based on 1,350 reviews, last reviewed 24th Feb 2026

1150% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

trustworthy, dependable bank with good incentives fo... trustworthy, dependable bank with good incentives for saving and investing Reviewed on: 20th February 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1350)

Review of the HSBC, Bank account:

Not helpful

Moving accounts, what a nightmare. Reviewed on: 26th May 2017

Moved here from barclays

Moved here from Barclays after a fraud dispute. Find the app for depositing cheques hard to use sometimes Reviewed on: 17th February 2023

This really is the listening bank!

I have been with HSBC for some years now and I remain delighted with them. I am bedridden so all my banking needs have to be met online. HSBC is always available and on the odd occasion that I've needed to phone them, their customer service team is beyond reproach. They are patient, knowledgeable and deal with queries quickly and efficiently. I can't fault HSBC in any way. Reviewed on: 16th February 2023

Does what it says on the tin

HSBC seems to offer great deals to new customers, but not so much for existing customers Reviewed on: 16th February 2023

Love being a HSBC customer

I’ve always been with HSBC, and I love the ease of using the banking app and the support is easy and fast with any issues. Reviewed on: 16th February 2023

Money grabbers

Happy to raise borrowing rates inline with inflation but not in savings.. Pathetic Reviewed on: 16th February 2023

Best Bank in UK

I have been with this bank for over 18 years, never disappointed, I am very happy with their service Reviewed on: 16th February 2023

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Overall good service

I have been an HSBC customer for many years. In general I have had a positive experience. I find there App very convenient and easy to use being able to check by bank balance and transfer money easily. I don't go into the branch much but when I do always able to sort out what I am wanting. Only negative is they still send me paper copies of things which I find unessary. Reviewed on: 15th February 2023

Simple to use App & great customer service

The customer service is very efficient and the staff are well trained. The app makes banking very simple and straightforward Reviewed on: 15th February 2023

Good service

Been with HSBC for around 20 years , no problems , staff always helpful Reviewed on: 10th February 2023

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