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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1265 reviews)

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3.67

Based on 1,265 reviews, last reviewed 13th Mar 2025

767% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Really responsible bank. Really responsible bank. It will call you to confirm any big cashout to prevent payment fraud. Reviewed on: 13th March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1265)

Review of the HSBC, Bank Account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Great bank

Great bank - easy to contact via phone or webchat Reviewed on: 26th February 2025

Helped with loan for consolidation of other loans wi...

Helped with loan for consolidation of other loans with very good rates Reviewed on: 26th February 2025

I went to HSBC because I lost my card, and I met a b...

I went to HSBC because I lost my card, and I met a beautiful customer service agent, Linda Newron, who welcomed me and helped how to get new card in the post, taught me how to use the new system cash machine because I am illiterate, I really appreciate her a lot. In addition, she helped me in the past when my son passed away and did account closure. She’s very highly experienced and amazing person. Reviewed on: 23rd February 2025

Easy to use, always helpful

Easy to use, always helpful. Really appreciate their app. Reviewed on: 5th February 2025

Life & Health destroyed, TORTURED, driven to SUICIDE...

Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for DEAD by deliberate, dangerous & disturbing, sick campaign of illegality, abuse & torture by HSBC Bank. My life & health have been utterly DESTROYED by a malicious, targeted/calculated campaign of extreme TORTURE, DISCRIMINATION, ILLEGALITY & ABUSE by HSBC & CEO (Colin bell - who was made fully aware of situation, yet chose to WORSEN situation). I suffer from severe health problems with a proven HIGH LINK to Suicide. Despite knowing this for many years, Hsbc went out of their way & BENT OVER BACKWARDS to BREAK THE RULES & cause as much DAMAGE, STRESS & PAIN as possible. This involved MISAPPROPRIATION of my entire life savings & then TORTURING me & my health issues for WEEKS ON END. Bank also manipulated their own complaints process (Beverly Hayton) to ensure I could not raise complaint & would be subject to their sick, LIFE DESTROYING TORTURE GAMES. HSBC & Colin bell (also outgoing/disgraced CEO Noel Quinn) could have ended this at ANY TIME; indeed, they only did so after torturing me & leaving me for dead - & after a social media campaign was mounted & they were threatened with being reported to the Police. HSBC have since admitted that they wouldn't have stolen my life savings, refused to tell me where they were & tortured me for weeks on end "if relations had been better". This is the most horrific experience imaginable - that has changed my life forever - & which I will not rest on until I have received full justice. HSBC: what do you have to say for yourselves? Reviewed on: 15th January 2025

Absolutely Horrendous Treatment of a Loyal Customer!

I have been an HSBC customer for several years, with both a mortgage and credit card. I have never missed a payment to HSBC or any lender, and my credit rating is excellent (AAA). Despite this, I am still waiting for a decision on my remortgage application, which is now jeopardising my upcoming house move scheduled for the end of the month. The application was submitted at the start of December, and while I acknowledge my situation is slightly more complex (I recently changed jobs and have a limited company employing my wife), I have provided all requested documents, including employment details, bank statements, and proof of earnings. Some of the requests felt excessive, bordering on an invasion of privacy, but I complied fully. My frustration lies not with the due diligence process, but with the complete lack of communication or progress. Despite countless follow-ups, I am still in the dark, with no decision or timeline in sight. Even a decline would be preferable at this point, as it would allow me to explore other lenders. Instead, I am stuck in limbo, with my property purchase now at serious risk. This treatment of loyal customers is unacceptable, and I would strongly advise anyone considering HSBC for their mortgage needs to think twice. Reviewed on: 14th January 2025

My bank account

Good bank and amazing staff and great customer service Reviewed on: 14th January 2025

HSBC is very reliable.

HSBC is very reliable. They always keep in touch with their customers and ensure they are safe at all times. They help to recover lost or stolen funds. I appreciate their kindness and service . I feel very safe banking with them. Reviewed on: 13th January 2025

Worst banking experienced in have ever had

Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers. Staff have no idea how long it takes and you get different information from every person and department you talk to. Compounded by the fact they are being sued by ASIC for failing their obligations many times, I would recommend staying away from this bank Reviewed on: 20th December 2024

Personal Customer Service Experience

I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

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