Smart Money People Logo
Share this page
Link copied

HSBC: Bank Account reviews

View other HSBC products
3.61
Based on 1,231 reviews, last reviewed 15th Jan 2025
57% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
43%
See only 4 star reviews
24%
See only 3 star reviews
11%
See only 2 star reviews
6%
See only 1 star reviews
16%

Latest highest rating:

5

My bank account Good bank and amazing staff and great customer service Reviewed on: 14th January 2025
Daniela S's avatar
Daniela S

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 15th January 2025
Evavanpiet's avatar
Evavanpiet
Read all reviews Write a review

About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

Review HSBC: Bank Account now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

HSBC Bank Account reviews (1231)

Inept, rude unhelpful

1
I was asked to go through a customer info review. The most stressful thing I've done all year. Their information on the signatories hadn't been updated, despite submitting change of name forms, marriage certs and a death cert etc. Because their info was incorrect I could not talk to advisors as I could not provide up to date info. I was told wrong information by online chat advisors, told the account would be closed with little notice. The account had been a free of charge community account for 20 + years, then without warning it became a fee paying business account. Unable to talk to anybody again because they still don't hold the correct info. Branches didn't want to know. Absolute shambles. Now going through switching service to new bank which will ptibably fail because HSBC haven't updates. Rude and unhelpful on the very rare occasion that I have got through. Shocking. Reviewed on: 15th January 2022
Hils's avatar
Hils

Always warm welcome

5
And excellent App updated this year Reviewed on: 13th January 2022
Travis's avatar
Travis

Very Happy With the Bank

5
Always been prompt and helpful when needed! Reviewed on: 13th January 2022
jrogers's avatar
jrogers

No problems

4
HSBC are fine I have had no issues with them Reviewed on: 13th January 2022
Alyn Carrahar's avatar
Alyn Carrahar

Excellent

5
The bank account facility is excellent as is their online service for managing the account Reviewed on: 12th January 2022
DrewL's avatar
DrewL

Lifelong Customer

5
I started banking with HSBC when they were Midland Bank and I opened my Griffin Saver account. I'm now 45 years old and have never had any issues with them. Easy online banking and great customer service. Reviewed on: 12th January 2022
Jo's avatar
Jo

Not customer friendly

3
Difficult to move money to another bank account in your name Reviewed on: 12th January 2022
Joan Furlong's avatar
Joan Furlong

My security

5
I was victim of fraud and HSBC bank helped me all along and with the utmost of care. Reviewed on: 12th January 2022
GABRIELLA's avatar
GABRIELLA

Excellent

5
HSBC provide excellent service and the digital offering continues to improve. Reviewed on: 12th January 2022
Stephen McKenzie's avatar
Stephen McKenzie

Trustworthy reliable high street bank.

5
Opened my first account with HSBC aged 17. I’ve been with them now over 30yrs! They have always treated me fairly, allowed me time to ask for advice and supported me at difficult times. Reviewed on: 12th January 2022
Wendy's avatar
Wendy

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

HSBC has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill