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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.74 (1231 reviews)

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3.61

Based on 1,231 reviews, last reviewed 15th Jan 2025

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

24%

11%

16%

Latest highest rating:

5

My bank account Good bank and amazing staff and great customer service Reviewed on: 14th January 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 15th January 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank Account reviews (1231)

Superb Bank

I have banked with HSBC over 20 years. During this time I have found them to always be helpful and professional. Reviewed on: 12th January 2022

Trustworthy and straghtforward

HSBC are very straightforward and provide easy banking, online and by telephone as well as in store. There are times when it feels as though they don't talk to each other between departments but for the most part they are a good bank to go for. Reviewed on: 12th January 2022

great bank to be with

never had an issue, and when I call everything gets done as expected Reviewed on: 12th January 2022

Easy to use app, never had any issues

The only reasons I have ever needed to contact their customer services is due to fraud issues, which their fraud team resolve very quickly. Reviewed on: 12th January 2022

Ridiculously unhelpful

Having been with HSBC since 2010, when it was a time to think about buying a property, get an idea about mortgage affordability, finding out government help, I turned to my bank. It turns out I was subscribed into a product that was totally unhelpful to me and wasn't made aware that other options were possible such as LISA. This means I missed out on the opportunity to get a bit of help as a first buyer. Totally unhappy about customer experience and the poor and misleading product offering. As a result I looked into getting help from a mortgage broker. Faced another unhelpful conversation when I needed to move money from abroad, with the crazy high fee that HSBC takes on exchange rate, I asked if they would be open to negociate this fee, they said they would not, I went to Wise instead to proceed with that exchange and saved a lot of money doing that. Thinking that they are using my money to transform those into loans where they get 5-10% return when my cash savings is at 0.01% is just ridiculous. Reviewed on: 10th January 2022

Good bank

They have good pay fee for the money who you take out in another country Reviewed on: 4th January 2022

They know how to robbing people

I just see £542.78 going out from my account I was think some robber pinch my money strait I call HSBC I find out robber was my Bank they charge me 542.78 and they said that is not our charge but FX charge I ask are you same company they said no I ask how come you charge me that much money without my knowledge no letter no phone call no email He said we call you and left the voicemail in same day I look at all my call and voicemail no any they know how they robbing people they are Licensed Robber I work for 72 hours a week for this money Reviewed on: 17th November 2021

Shocking service

I disputed a payment and sent in any relevant attachments to support my case. I was credited the amount back to my card. Now the amount has been debited again with no explanation. Spoke to customer services yesterday, who placed me on hold for over an hour and left me hanging I had to cut off and call again. This time I went though security was told to hold while they investigated my query, 20 mins later the representative came back to go through security again? And then said okay I'll stick you on hold and go and investigate.... is it just me or is this shocking customer service. I said I wanted to log a complaint, this was ignored, I was told can't investigate right now as can't get through to the department and that she would call back once she gets through the whole day passed and I received no call. I called at 8.45 am this morning again and the same has happened again I've been on hold for over 2 hours 30 mins and I'm still on hold... nobody is taking ownership nobody wants to help it's all passing customers around here there and everywhere. I've been with the bank for years spend and paid hundreds of thousands of pounds with them if this continues I will have to close my holdings and move to another bank with customers at the heart of there business. I'm shocked and I don't have words to describe how disappointed I am with HSBC Reviewed on: 19th October 2021

Great

Very good bank Very happy always reply quickly and loads better than my previous bank Reviewed on: 8th October 2021

review

very satisfied friendly consistent Reviewed on: 8th October 2021

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