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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1378 reviews)

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3.76

Based on 1,378 reviews, last reviewed 25th Apr 2026

13% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Overview of HSBC Bank Account HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for th... Read more Reviewed on: 25th April 2026

Latest lowest rating:

1

No reward for loyalty Had an hsbc bank account for 37 years. Have a large amount of money in most of the time. I have never received a perk or any kind of incentive to stay... Read more Reviewed on: 16th April 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1378)

Reliable

Good account support, but when trying to report something suspicious, the branch staff doesn't really care Reviewed on: 12th January 2023

Shocking

HSBC are a disgrace. I applied for private banking following a promotion and new salary. After a week, some letters saying welcome they then black listed me for zero reason and shut my account. I called and was told they couldn't say what was wrong so I checked all of my credit reports, sent GDPR requests to agencies, the lot. All clean. So clearly someone completely messed up at HSBC. Will be staying well clear of them as my career and income progresses - they will see none of it. Reviewed on: 11th January 2023

Hard to get hold of

HSBC have an automated chatbot and it's difficult to send a secure message and so it's really hard to get hold of them when you need them. Reviewed on: 10th January 2023

Works well

I love this bank account, I have no hidden charges and I can use as needed. Reviewed on: 10th January 2023

Hsbc app application

Very easy to use..lots of information on app. Reviewed on: 10th January 2023

Appalling customer service

The staff in the branch can't answer any other than basic questions and the online chat can not understand your questions. Reviewed on: 20th December 2022

No financial support

What a diabolical financial institution with no customer service. No support offered albeit on a short term basis. Call staff simply read from a script and if computer says no then that is that. You are not listened to, personal circumstances not taken into account, loyalty and impeccable credit history counts for nothing. I will be closing my account and go to a bank that shows a sense of compassion and empathy during the worst global economic crisis since WW2 and that look after the more vulnerable in society not just the heavy investors that line the pockets of the fat cats. The icing on the cake for me was when I asked for an email address so I could outline my situation in writing I was told that no email address available as not business critical (??!!) and I was to write to my branch should I feel the need!!! Really? In the 21st century that is the only way to correspond with your bank?? Disgraceful Reviewed on: 17th December 2022

Discrimination against disabled customer

I tried to apply for the current account switch and even though I can pay in the required amount within the period prescribed it appears that as a disabled person with the income I receive I don't qualify for the switch offer despite being able to meet the advertised requirements. Appalling!!! Reviewed on: 16th December 2022

Abysmal

Refused service point blank bringing in documents, unbelievable behaviour for a bank Reviewed on: 15th December 2022

Difficult set up

I arranged for an account switch to take place, mainly due to the £200 bonus being offered, and I was open to trying a new provider. It's been a disaster! The switch has taken place over a week ago, but I am still unable to access my account as they failed to send me an online banking code. When I phoned they sent one out, but when I went to use it, it locked my account and said there was an error. Spent 45 minutes on the phone to speak to an advisor who didn't have a clue and told me to visit a branch, which is impossible for me due to their opening hours (and they are planning to close my local branch soon...) In the end, they sent a new code and I simply have to wait for it to arrive with no access whatsoever to my account. I should have listened to everyone else who said HSBC was useless. Reviewed on: 10th December 2022

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