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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.74 (1231 reviews)

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3.61

Based on 1,231 reviews, last reviewed 15th Jan 2025

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

24%

11%

16%

Latest highest rating:

5

My bank account Good bank and amazing staff and great customer service Reviewed on: 14th January 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 15th January 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank Account reviews (1231)

Helpline Useless

Had a problem with the app and I was on phone for over half an hour trying to fix it. Cost me a lot in call costs, it was their fault and they wouldn't reimburse call cost. Reviewed on: 26th March 2021

Best bank ever

The secure bank account with great customer services Reviewed on: 24th March 2021

Unauthorised transaction

There was unauthorised transaction on my account I raised with the bank 3 to 4 times still happening and HSBC was unable to stop it I am still having issues with them and I have to swith my bank account. Reviewed on: 24th March 2021

my worst bank

I find HSBC online difficult to register, the wording and descriptions poor. the online service and help poor. Because The staff unable to answer questions and often delegate to other phones that incur more waiting time. Many of the phone staff had poor language and dialect discrepancies leading to confusion. Reviewed on: 21st March 2021

Absolutely LOATHE the app

It is OK to visit the branch - if you fancy waiting an age, not nearly as fast as Barclays when milling about in the queue. The app is horrendous - all it does is lead you back to external webpage links to their website rather than providing the info in-app before asking you to log back into the app once you close the page. The login process is a NIGHTMARE! It hardly ever recognizes my login - several others have experienced the same issue too but it is not convenient to go to the bank to unlock your account EVERY. SINGLE. TIME! The savings aren't amazing but I like that other countries use this bank, i.e. China, which makes the usage a little more smooth. Reviewed on: 17th March 2021

Ahmadou

I want to open a bank account in this company Reviewed on: 14th March 2021

Customer

they have a Good customer service Reviewed on: 13th March 2021

Wish i could choose 0 stars

WORST BANK IVE EVER USED. I've had money taken from my account that was not me. I was told by a member of staff that the money would be back into my account in 24/48 hours to then ring back 3 days later to be told it was a policy from over a year ago and they have no idea how long it will be until i get my OWN money back! disgusted with this bank and will be swapping ASAP Reviewed on: 12th March 2021

Great customer service and easy to use app.

Very friendly customer assistants and easy to use app. Reviewed on: 6th March 2021

Poor systems & services

Archaic computer systems and extremely poonr customer service. Reviewed on: 1st March 2021

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