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HSBC: Bank account reviews

View other HSBC products
3.72
Based on 1,350 reviews, last reviewed 24th Feb 2026
1150% increase in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
46%
See only 4 star reviews
24%
See only 3 star reviews
10%
See only 2 star reviews
5%
See only 1 star reviews
15%

Latest highest rating:

5

trustworthy, dependable bank with good incentives fo... trustworthy, dependable bank with good incentives for saving and investing Reviewed on: 20th February 2026
Andrew C's avatar
Andrew C

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026
Tessa Stewart's avatar
Tessa Stewart
Read all reviews See your review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1350)

Review of the HSBC, Bank account:

Poor customer Service

1
Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023
Patrick B Ryan's avatar
Patrick B Ryan

Always warm welcome

5
And excellent App updated this year Reviewed on: 13th January 2022
Travis's avatar
Travis

Very Happy With the Bank

5
Always been prompt and helpful when needed! Reviewed on: 13th January 2022
jrogers's avatar
jrogers

No problems

4
HSBC are fine I have had no issues with them Reviewed on: 13th January 2022
Alyn Carrahar's avatar
Alyn Carrahar

Excellent

5
The bank account facility is excellent as is their online service for managing the account Reviewed on: 12th January 2022
DrewL's avatar
DrewL

Lifelong Customer

5
I started banking with HSBC when they were Midland Bank and I opened my Griffin Saver account. I'm now 45 years old and have never had any issues with them. Easy online banking and great customer service. Reviewed on: 12th January 2022
Jo's avatar
Jo

Not customer friendly

3
Difficult to move money to another bank account in your name Reviewed on: 12th January 2022
Joan Furlong's avatar
Joan Furlong

My security

5
I was victim of fraud and HSBC bank helped me all along and with the utmost of care. Reviewed on: 12th January 2022
GABRIELLA's avatar
GABRIELLA

Excellent

5
HSBC provide excellent service and the digital offering continues to improve. Reviewed on: 12th January 2022
Stephen's avatar
Stephen

Trustworthy reliable high street bank.

5
Opened my first account with HSBC aged 17. I’ve been with them now over 30yrs! They have always treated me fairly, allowed me time to ask for advice and supported me at difficult times. Reviewed on: 12th January 2022
Wendy's avatar
Wendy

Superb Bank

5
I have banked with HSBC over 20 years. During this time I have found them to always be helpful and professional. Reviewed on: 12th January 2022
Graham Catherall's avatar
Graham Catherall
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