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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1221 reviews)

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3.61

Based on 1,221 reviews, last reviewed 25th Nov 2024

17% decrease in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Good service and customer service is efficient Good service and customer service is efficient Reviewed on: 11th October 2024

Latest lowest rating:

1

How nice of you to lie to someone with mental health. How nice of you to lie to someone with mental health. Are you trying to kill customers and steal there money? Is it a habit of taking peoples mental h... Read more Reviewed on: 20th November 2024

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About this product

HSBC’s Bank Account is accompanied by its mobile banking app, with a range of features to help you understand your spending. There are both arranged and unarranged overdraft options available and account holders can access all of HSBC’s savings accounts.

Choosing the right current account and provider can be difficult. But it’s important to be confident in the place you store your money. Our HSBC Bank Account reviews can give you valuable insight into life as a HSBC account holder.

Find out how long customers have been with HSBC and how satisfied they are with the Bank Account. Learn more about the mobile banking app and the features it has to offer. Read genuine experiences with the customer service team to see how HSBC handles its customers' issues. Find out if account holders would recommend the Bank Account to family and friends. Take a look through our HSBC Bank Account reviews to find the ones most useful to you.

If you have a HSBC Bank Account, share your experience with our Smart Money People community. How long have you had the account and is it your main current account? What are the pros and cons you’ve experienced whilst banking with HSBC? If you have an overdraft, were you satisfied with the options you had to choose from? Do you use the mobile banking app, and if so, what are your favourite features? Write an honest HSBC Bank Account review today. Together, we can help people like you make better financial decisions.

HSBC Bank Account reviews (1221)

Review of the HSBC, Bank Account:

Impersonal and slow

HSBC have a global image and might be handy if you’re international. However, I found them to be very impersonal and lacking in basic service. Their telephone colleagues don’t know what to do, and it’s a nightmare speaking to someone in my local branch (average wait 1 hour). App works alright but nothing special. I’m mostly disappointed in their ethical status and lack of value from everyday products. I’ve closed my account and will be going somewhere I’m treated as a person and not number! Reviewed on: 11th March 2024

Would recommend

I have been with them for nearly 8 years now and have found them quite helpful especially during lockdown Reviewed on: 5th March 2024

Careless and arrogant

I called HSBC bereavement team to ask about my late wife's account. The agents on the phone just didn't care. All they wanted was getting me off the phone as quickly as possible. Reviewed on: 2nd March 2024

Couldn’t access my funds to book family holiday.

Couldn’t book flights via my debit card because of a bank issue and told me to try tomorrow. By then the seata will be gone and more expensive. Told them to escalate it which they said sure, will take 2 days. Disgusting service when I can’t access my cash to pay for things. After 25 years and many issues over the years, that’s it, I’m done with this terrible bank. Reviewed on: 1st March 2024

Mobile app keeps crashing on payment approvals.

Mobile app keeps crashing on payment approvals. Low interest rates on savings. Bank branches are open a short day and not at times when I can get to one. Cash deposit machines in branch only work on perfect notes meaning neee to queue at counter to deposit cash. Reviewed on: 28th February 2024

Horrible service and horrible management.

Horrible service and horrible management. They don't know what they're doing and are a dreadful business. I worked here and can say there systems are slow and unreliable, management believe staff members are replacement so they'll keep hiring new people and stop training the old ones. This is one of the reasons why customers have issues because most of there staff members are new. They don't value staff nor do they value customers, there have been more and more complaints and they refuse to change their systems or the way they run things, staff turnover is the highest. DO NOT BANK WITH HSBC AND DO NOT WORK FOR HSBC. Reviewed on: 27th February 2024

Terrible service, always fails me.

Terrible service, always fails me. Very rarely supports you when needed Reviewed on: 26th February 2024

Easy current account, with a good switch bonus when...

Easy current account, with a good switch bonus when I joined Reviewed on: 22nd February 2024

HSBC, good but lacks options...

Overall, HSBC are a decent bank with generally quick and good customer service. The area it lacks the most is it's accounts, they aren't competitive and don't provide decent interest rates. The app is really easy to use and handy to see all your accounts in one place... Unless you've had to move elsewhere for better rates. GIA account is nice and simple and gives great options for investors of all levels. Reviewed on: 22nd February 2024

Great online support.

Great online support.Kind and skilled assistants. Reviewed on: 20th February 2024

HSBC Global Account

I started to use HSBC Global Account especially when I am abroad because of the good exchange rates. No need to exchange and carry cash with you, just use your Global account debit card. Reviewed on: 18th February 2024

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