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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1351 reviews)

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3.72

Based on 1,351 reviews, last reviewed 5th Mar 2026

2400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

4

, open to all Reliable and professional empathetic open to all always a positive experience Reviewed on: 5th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1351)

Review of the HSBC, Bank account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Dire

Applied for a new current account in September and was still waiting for them to open it yesterday (20 November). They couldn't give me a good reason why it was delayed and requested that I undertook a 10 mile round trip to give them my details - AGAIN!!!! Hence to say - I am not bothering with them anymore. I NOW remembered why I left them in the 80'S Reviewed on: 21st November 2019

Bank account

Statements easy to read and follow... Money easy to transfer to other accounts... Help line very good Reviewed on: 21st November 2019

Good bank!

Very user friendly and great customer experience. Each time I contacted the customer support, I am always responded to promptly and a satisfying solution is provided. Reviewed on: 21st November 2019

relaible and trustworthy

banked with them for over 50 years without a single issue. Always excellent customer service - bank staff excellent Reviewed on: 21st November 2019

Generally ok

Feel like they could be more supportive considering how long I have been with them when times have been tough they haven’t really helped me. Generally ok but do like their internet banking and their new balance feature. Reviewed on: 20th November 2019

Worst bank

Customer service always tells you the wrong things, illogical way of doing things Reviewed on: 13th November 2019

Long time customers get no help

U been with them 25 years won’t give you an overdraft but can see you in hardship but charge £80 a month you explain single mum and need but help no help off them rather give new customers all there benefit Reviewed on: 13th November 2019

Smooth sailing

Fantastic customer service. Easy to operate. Reviewed on: 5th November 2019

Best bank ever

Friendly and helpful staff. Love this bank as it cares about its customers Reviewed on: 5th November 2019

Effective, efficient, friendly service and great security

I have been using an HSBC account since I first got my own card, and I have never had any problems with the service or with feeling that my money is secure. Reviewed on: 7th August 2019

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