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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1351 reviews)

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3.72

Based on 1,351 reviews, last reviewed 5th Mar 2026

2400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

4

, open to all Reliable and professional empathetic open to all always a positive experience Reviewed on: 5th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1351)

Review of the HSBC, Bank account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Does the job

They are OK but nothing special - I don't fee the love, but they do the necessary Reviewed on: 12th January 2019

Excellent

Never had a problem. Always helpful Reviewed on: 12th January 2019

Fab bank, efficient and do helpful

Opened an account with the, easy to do, staff were all super efficient, knew their stuff and very helpful Reviewed on: 11th January 2019

HSBC Current and Savings Accounts

Long standing customer who remains very happy with HSBC current and savings accounts Reviewed on: 11th January 2019

Always great service

Always friendly and helpful and great product Reviewed on: 11th January 2019

Never have any issues

Prompt and helpful every time I need to deal with them. Great mobile offering too. Reviewed on: 11th January 2019

Never any hassle with this bank.

Very rarely any reason to call as the website and apps are easy to use, but always competent and friendly staff when I do. Reviewed on: 10th January 2019

HSBC are the best

I've been with the HSBC for over 20 years and have never had any issues with them. I've had loans, credit cards and ever a mortgage over the years...the process was always simple to follow, I now do most of my banking online, which is even easier since the latest version of their mobile app was launched. Love being able to take a picture of a cheque to pay it in. Keep up the good work. Reviewed on: 10th January 2019

great service

Unlike other banks I have never had any issues and I was paid good money for switching Reviewed on: 10th January 2019

Easy, Simple and No problems

Have had a standard bank account with them for years and I've had no problems with them. They don't harass me and they are also happy to help whenever I need to pop in for anything to do with my bank account. Reviewed on: 9th January 2019

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