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HSBC: Bank account reviews

Name: Bank account
Rating: 3.78 (1348 reviews)

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3.72

Based on 1,348 reviews, last reviewed 11th Feb 2026

1100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

My great experience HSBC is an exceptional bank they always care for their customers and provide an excellent service at all times whether it’s online via phone or in the... Read more Reviewed on: 11th February 2026

Latest lowest rating:

2

It’s a bank! It’s a bank! That says it all, it’s not here to help people it’s exists to keep people trapped in debt while it earns more money for those that own it Reviewed on: 23rd January 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1348)

Review of the HSBC, Bank account:

Very good

Have been quick in responding to my queries, and very useful. The interest rates are a bit low, but so are all of the others Reviewed on: 20th January 2022

Very good team.

Very good team...excellent support...fast ...excellent app. Reviewed on: 2nd April 2025

Easy to transfer money and good exchange rates

Easy to transfer money and good exchange rates Reviewed on: 2nd April 2025

Been with HSBC nearly ten years.

Been with HSBC nearly ten years. I've consistently griped about the levels of security they have, but when I am not dealing with it I am thankful for it. Reviewed on: 2nd April 2025

Always a good experience.

Always a good effient experience. Staff are always helpful. Reviewed on: 2nd April 2025

Check and confirm everything

Generally ok, but had a negative experience when getting my mortgage. Was told to sign up for an account with a monthly fee and it would reduce the mortgage payment. That sounded good. Agreed. Made payments. Later had chance to review all the finance while sorting out house and wondered where the discount was. Went in to find out and was told no discount. Complained and was basically told tough, not getting monthly payments refunded, can't prove it was misrepresented. Reviewed on: 2nd April 2025

Their fraud team were excellent in helping me in a t...

Their fraud team were excellent in helping me in a time of need! Reviewed on: 2nd April 2025

Absolutely love banking with HSBC, they’re always so...

Absolutely love banking with HSBC, they’re always so helpful and staff are amazing! Reviewed on: 2nd April 2025

No UK call centre.

No UK call centre. A long phone call and still no resolution. Reviewed on: 27th March 2025

Excellence in Customer Engagement

HSBC has a history of innovation in banking and finance, and its size and reach make it an important player in the global financial system. Over the years, it has also focused on sustainability and corporate responsibility initiatives. Reviewed on: 23rd March 2025

HSBC BANK

Very easy to use the layout is very clear when using online banking. I’ve been banking with hsbc for 3 years now and I have not had a single problem customer service is top tier answered all my questions and wait time is not long at all overall will highly recommend hsbc as I use it daily. Reviewed on: 21st March 2025

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