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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1351 reviews)

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3.72

Based on 1,351 reviews, last reviewed 5th Mar 2026

2400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

4

, open to all Reliable and professional empathetic open to all always a positive experience Reviewed on: 5th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1351)

Review of the HSBC, Bank account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Good support

Excellent service and awesome support Reviewed on: 6th December 2018

Normal bank account

I opened the first bank account in the UK with HSBC, classic customer service, nothing more than a normal bank. Reviewed on: 3rd December 2018

Friendly and helpful staff

The staff at my local branch are exceptionally helpful and have helped me deal with many tricky situations. Reviewed on: 3rd December 2018

Solid account with good support

Generally HSBC offer good support and a decent account. Reviewed on: 2nd December 2018

Trustworthy

Handles fraud extremely well, always pleasant to speak to and keeps you highly informed. Reviewed on: 28th November 2018

NEED MORE HUMANS

Be the bank that stands out for having lots of real people in their branches. I'm sick to death of spending 10 minutes paying my cash into a machine because it keeps spitting it back out because of a crease or bend or a bit of writing! More counters with humans please. Reviewed on: 26th November 2018

Good bank

My name is baciu alex...from romania..I Work in construction..I live în london Reviewed on: 26th November 2018

Hassle Free Banking

Great bank with friendly and helpful staff who have sorted every query I have had with great speed and professionalism Reviewed on: 25th November 2018

Good bank, not enough branches

It is very disappointing that they keep closing small branches Reviewed on: 25th November 2018

best simple savings account I could find at the moment

Good interest rate on their regular saver account at the moment Reviewed on: 24th November 2018

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