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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1265 reviews)

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3.67

Based on 1,265 reviews, last reviewed 13th Mar 2025

767% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Really responsible bank. Really responsible bank. It will call you to confirm any big cashout to prevent payment fraud. Reviewed on: 13th March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1265)

Review of the HSBC, Bank Account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Good overall account the online banking application...

Good overall account the online banking application could improve Reviewed on: 17th April 2024

Easy to deal with and the prices are excellent compa...

Easy to deal with and the prices are excellent compared to other banks. It is wonderful Reviewed on: 17th April 2024

Great products and reliable bank

Great products and reliable bank Reviewed on: 16th April 2024

safe , good job is confident and good for...

safe , good job is confident and good for investiment Reviewed on: 15th April 2024

They're ok!

No issues with this bank, however, no rewards for being a long serving customer. Reviewed on: 15th April 2024

A very simple and easy to use app.

A very simple and easy to use app. Many branches offline. Reviewed on: 14th April 2024

Terrible service after 15 years of being a loyal cu...

Terrible service after 15+ years of being a loyal customer. Had an appointment this morning at Walthamstow branch and when I arrived at was told that they should have received a cancellation email. I received an appoint reminder instead. I was told to wait. Waited for 20 mins. Same employee said would look into my case. He did not approve papers I was told by his colleagues (customer services team) to bring. I was there for another 20 mins and in the end he said he cannot help me with my request due to the fact I Did not have the sufficient paper. He said people on phone/his HSBC colleagues don’t have a clue what they are saying (and he side more but no need to go into more detail). Request was to convert a sole account to a joint one. After 15 years and being a Premier customer this is beyond unprofessional, ridiculous and frustrating. It’s easy to change banks. So that’s what I am doing, money current, savings accounts to another bank. People need to be treated professionally and organizations need to properly evaluate their employees. I made an official complaint and I hope they learn next time (if they care). Loyalty is a not a given. Reviewed on: 12th April 2024

HSBC closing branches

Few, about 300 branches left. Phone helpers not bad.. Open branch st least 4 to 5 miles away, accessible by car, not public transport Reviewed on: 12th April 2024

Happy customer

Very happy with HSBC and my dealings with them have been great Reviewed on: 12th April 2024

Great services for banking

Great services for banking and credit card Reviewed on: 12th April 2024

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