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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1351 reviews)

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3.72

Based on 1,351 reviews, last reviewed 5th Mar 2026

2400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

4

, open to all Reliable and professional empathetic open to all always a positive experience Reviewed on: 5th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1351)

Review of the HSBC, Bank account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Great Service throughout 34 years

Helpful, understanding and offer great individual service Reviewed on: 10th February 2018

Long term customer

Always had good customer service and been looked after Reviewed on: 9th February 2018

Opening Bank Account Made Simple

Couldn't have been more helpful, process was straightforward and excellent member of staff made sure to cover all the required information, even staying after closing time to complete the paperwork & finish opening the account. Reviewed on: 9th February 2018

love it

great bank , and great customer service Reviewed on: 9th February 2018

a great bank

Been with them for years and happy with their service not had a problem, only one thing couldn't change address easily when I moved house Reviewed on: 8th February 2018

Unhelpful customer service

The worst customer service I have ever experienced, very poor bank with no personality Reviewed on: 8th February 2018

Good service, price and app

Good service, price and mobile app Reviewed on: 8th February 2018

Help & Support

I have found the support I have had from them while out of work has been priceless and ensured I havent got further into debt. Reviewed on: 8th February 2018

HSBC Advance Account

Fantastic bank bank with great customer service and easy to use mobile apps for banking on the go. Reviewed on: 8th February 2018

Good customer service

HSBC provide good customer service. They are polite and explain things clearly and simply if you are ever in need of help. Reviewed on: 7th February 2018

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