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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.33 (213 reviews)

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2.11

Based on 213 reviews, last reviewed 14th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Nervous Breakdown with HSBC For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been ... Read more Reviewed on: 14th February 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (213)

Review of the HSBC, Business Banking:

Nervous Breakdown with HSBC

For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been shattered. The frustration and struggle I have endured with their customer service have been nothing short of exhausting. For the past month, I have been trying—without success—to complete the FATCA process. Each time the form is rejected, yet no one is willing to guide my accountant on how to correct it. It feels like shouting into a void, with no real support or solutions. To make matters worse, I attempted to apply for a business loan, only to find that my only option was an impersonal online form—one that was promptly rejected, with no clarity on how to proceed. I am now desperately searching for a bank that genuinely values its customers and provides in-person assistance when needed. If you care about your time, sanity, and financial well-being, I strongly advise avoiding HSBC—unless you’re willing to endure endless frustration and disappointment. Reviewed on: 14th February 2025

The most unhelpful bank for business.

Our business has been banking with HSBC/Midland Bank for well over 80 years. We now apparently do not qualify for a business manager, and must use telephone contact - if we can wait for between 30 and 60 minutes. A first class Post Office letter of complaint to HSBC headquarters in mid December has received no reply. Reviewed on: 8th March 2022

Parish Council banking

Day to day transactions and business are easy but specific services for parish councils are very slow and dated. Forms need to be made available online and easy to navigate. Reviewed on: 8th March 2022

Great product

Good communcation .Fair pricing and products Reviewed on: 8th March 2022

Great bank for small business

In the 10 years I have used HSBC as our business bank, I am happy to say it has gone smoothly. The people I met or talked to always listened and took the time to assess the needs of the business and always delivered a solution. This is what we want from a bank: solutions adapted to the business. Reviewed on: 7th March 2022

Forward thinking and friendly

After having a business account with a different provider, we decided to switch to HSBC. We are delighted with our decision. Online business banking with HSBC is efficient, easy to navigate and professional. In addition to this, the branch staff are extremely friendly, helpful and knowledgeable. Great service and great experience. Reviewed on: 7th March 2022

Safeguarding Review

A total shambles. Started in May 2021. Several conversations later in Dec 2021 HSBC cancelled the original review and requested a completely new start to the process. Frustrating, time consuming. Chief Exec UK banking failed to respond to a letter of complaint. Reviewed on: 7th March 2022

Worse bank ever

Too busy laundering cash for Russian Oligarchs to bother with SMEs Reviewed on: 7th March 2022

HSBC are utterly, utterly useless.

How does HSBC think it's reasonable to take 1.,5 hours to answer the phone? Then sends you to the wrong department (twice) to extend the call to 3,5 hours and then gives up. As for the complaints department - they close cases by not bothering rot deal with them or reply to email. Beyond useless and not even worth 1 out of 10! Reviewed on: 7th March 2022

Business banking? What business banking - it doesn't exist

My account was frozen, then converted to a business account despite it being a Family Trust linked to an investment with no transactions taking place and can only speak to frontline staff. No email or direct phone contact and they won't book an appointment. Been refused internet banking, no security telephone banking service and no plastic card of any kind. Basically cutting me off from my own account of which I do not run a business. Submitting complaints hasn't given any answers either. Simply put HSBC do NOT offer a business banking service at all. No choice but to go to the Financial Ombudsman just to access my funds Reviewed on: 3rd March 2022

More than a cut above other Banks!

After many, long years of exceptionally bad Customer Service and monumental incompetence on behalf of the Barclays Group, we finally made the move(s). Slowly but surely, personal account and investments first, then same for husband and finally the Business. And what a difference that made. Web/Mobile Banking suitable for the complex needs of the Global Trading World, competent advisors who are able to assist should the need to speak to a person arise, a Bank that constantly evolves and aims to better serving its customers introducing new products and services, navigating through the excessive and unnecessary Government bureaucratic impediments, a Bank that listens! Reviewed on: 25th February 2022

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