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HSBC: Credit card reviews

Name: Credit card
Rating: 3.08 (122 reviews)

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3.08

Based on 122 reviews, last reviewed 17th Apr 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

39%

20%

11%

23%

Latest highest rating:

5

Pleased with how customers are treated Pleased with how customers are treated Reviewed on: 17th April 2026

Latest lowest rating:

1

App/Website Not Yet Working. I finalised a Balance Transfer over to a HSBC Credit Card, & I was then advised to download the App to my mobile to ensure a stress free experience wh... Read more Reviewed on: 16th April 2026

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About this product

With the HSBC Purchase Plus credit card, you can get a period of interest free purchases and balance transfers.

There's no annual fee for the Purchase Plus credit card. You can use your card in all countries and regions supported by the Visa and Mastercard networks. Fees apply, and non-HSBC cash machines may also charge a fee.

HSBC Purchase Plus credit card reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Credit card reviews (122)

Review of the HSBC, Credit card:

The best bank

Maybe the most trusted, safety and reliable bank. Their staff is very competent and polite especially in the Walthamstow branch in London they helped me a lot! Thanks Reviewed on: 10th March 2023

Safety first banking

I have been with HSBC all my life and have always found them fair when it comes to credit cards and loans. Recently they put a block on my account due to suspected fraud, turns out all was on and a quick phone call got this removed, but I am glad they are looking out for me in this way. I'd rather be safe than sorry as they say. Reviewed on: 3rd May 2017

Good

Very easy to manage online. Good customer service by phone. Reviewed on: 4th April 2017

Good protection

Although it can be annoying at times, HSBC's fraud detection team have contacted me a few times when I have purchased items that do not conform to my spending pattern. Reviewed on: 11th February 2017

Good services

HSBC which I have been for over 10 years now started as being the perfect option for me moving to a new country. It turned out to be difficult to have good customer service for them and I nearly left the bank. However in the last few years they have been really good and up their game. Reviewed on: 4th February 2017

Great perks

Great credit card. We get vouchers which we save till the end of the year and helps with cost of Xmas Reviewed on: 8th December 2016

Great service

A great card for everyday use with good service Reviewed on: 30th November 2016

a normal card

a very normal card with average line, nothing good, nothing bad. Reviewed on: 12th September 2016

HSBC Credit Card

I have had this for almost 10 years. Fair and regularly raised credit limits. Helpful customer service. Well managed complaint when my details were stolen. Reasonable rates, would recommend. Reviewed on: 8th September 2016

Online and Physical Bill errors amount.

My first problem with them was when i was checking my fees for the use of my Credit Card online and see a right amount but a couple days later i received the monthly bill by them and see a weird fees for some card operations, immediately call customer support and after some minutes they said it was a delay problems and it should be fixed in a moment. He was right it was fixed almost instantly but friends of mine told me that they had the same issue and they did not notice at all and pay the error amount so you should definitely be aware of your card's bill. Reviewed on: 7th September 2016

Quick service

Changing from a current account to an Advanced account was quick and simple thanks to the staff who walked me through what was needed. Reviewed on: 31st August 2016

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