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HSBC: Premier Bank Account reviews

Name: Premier Bank Account
Rating: 2.91 (75 reviews)

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2.83

Based on 75 reviews, last reviewed 16th Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

13%

38%

Latest highest rating:

4

good and esay access, no big issue so far good and esay access, no big issue so far Reviewed on: 12th April 2024

Latest lowest rating:

1

Ridiculous time to replace a credit card. We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it ... Read more Reviewed on: 7th July 2024

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About this product

HSBC Premier is a premium current account that offers a range of services.

To be eligible, you’ll need an annual income or savings and investments of at least £100,000 or be an HSBC Premier customer in another country. As a customer, you’ll get wealth management support, travel benefits, priority service and rewards.

HSBC Premier reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Premier Bank Account reviews (75)

Review of the HSBC, Premier Bank Account:

terrible service, inflexible and unhelpful

HSBC sent us a KYC pack to fill in, in spite of us having been customers for over 20 years. We had just moved house and explained than we did not yet have the required utility bills to provide them with proof of address. They froze the account, stopped an incoming deposit and bounced all the direct debits. Customer services just kept repeating the same nonsense about their procedures. We closed the account. HSBC refused to transfer the direct debit details to our new account, saying we still had not complied with their KYC procedures. I will never recommend them to anyone. Reviewed on: 30th December 2016

HSBC Premier T&C Changes detrimental to customers

HSBC has recently announced that it will be amending the eligibility criteria for the Premier account, from income or savings of £50k to £100k. The FSCS compensation limit is £85k. This means that if HSBC goes bust and you have £100k of investments, only £85k is guaranteed to be returned. For people that may need to take a career break that means that you have to have £100k invested if you want to retain the account, but why is HSBC asking customers to take this risk. Why is the investment not capped at £85k. I think HSBC should reconsider the Premier criteria. Reviewed on: 16th January 2025

Ridiculous time to replace a credit card.

We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it arrives in the next post it will be 11 days, hardly a premiere service. Credit cards from other providers arrived after three and four days. Reviewed on: 7th July 2024

Premier account customers are treated appallingly

Although I have a monthly salary after tax of £11k and £50k in savings with HSBC they reduced my overdraft and asked me to re-apply to have it increased by £1.25k back to £5k. I rarely use my overdraft and have been with them for 30 years. I am now moving my business Reviewed on: 4th May 2024

good and esay access, no big issue so far

good and esay access, no big issue so far Reviewed on: 12th April 2024

Best customer service

As a premier customer for many years I cannot live without its services! I have lived in many counties and it was so easy to set up global account in each of them. I have access to 24hr support and have been helped out of tricky situations by their excellent team! I have been an HSBC customer for decades and as I travel lots I always feel safe knowing the premier team are there to help. Reviewed on: 4th April 2024

Very good customer service.

Very good customer service. Quick and efficient changes to account details and effective at managing large payments. Reviewed on: 2nd April 2024

HSBC service is the last you can call premium

I'm with HSBC for over 18years, last few years I have more then enough money on my advanced account for Premier accaount requirments, however no-one bother to offer or suggested upgrade my account. Finally this year I decided update Advance to Premier account - process was sooooo painful I can't describe - several phone cals to book appointment, 3 cals back (with dropping call in the middle of conversation by bank advisors), finally happened ! After few day I checked my account and all data was put wrongly, income, outcome . wrong DOB. I asked to transfer my credit card in to Premier - this request never was done. I had requested transfer credit card again, after few days received blank paper form with no clear instruction what to do or how to complete ... completed , sent back. Today after over week I called bank again (there is complete radio silent for bank about any progress), I been informed I need to GO to bank branch to confirm my signature ????? THIS IS BANK with "premium" bank account and service, you can buy phone and confirm your identity online or complete form for passport over internet but any simples task with HSBC you need to GO to bank branch or dealing with someone over phone - seriously ?! in 2024 ??!! Reviewed on: 26th January 2024

Perfect for international transfers.

International transfers from/to premier account uk to/from premier account overseas is very easy, instant and free of charge which suits me the best. Reviewed on: 6th April 2023

serves well

being a premier customer is a premium quality customer experience. the level of customer service is outstanding. Reviewed on: 31st March 2023

A brilliant service

Having moved over recently I can say their customer service has been excellent. They have also been superb at dealing with any issue. The app is quite modern and does what it needs to Reviewed on: 17th March 2023

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