Write a review

Go to business site

HSBC: Premier bank account reviews

Name: Premier bank account
Rating: 3.08 (84 reviews)

View other HSBC products

3.20

Based on 84 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

12%

11%

33%

Latest highest rating:

5

Excellent product and service from HSBC! Excellent product and really good customer experience. The insurance products are a great piece of mind and offer great protection against the unexpec... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Ridiculous time to replace a credit card. We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it ... Read more Reviewed on: 7th July 2024

Read all reviews See your review

About this product

HSBC Premier is a premium current account that offers a range of services.

To be eligible, you’ll need an annual income or savings and investments of at least £100,000 or be an HSBC Premier customer in another country. As a customer, you’ll get wealth management support, travel benefits, priority service and rewards.

HSBC Premier reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Premier bank account reviews (84)

Review of the HSBC, Premier bank account:

Not really the World's local bank

I am a student in London but my family lives in Hong Kong. About a year ago I had the most ridiculous experience of my life. I was in Hong Kong about to go on to China to spend a month doing an important internship. In order to get the visa to China, I had to obtain travel insurance. No problem: HSBC Premier offers a travel insurance along with Premier membership. Fantastic! The visa desk, however, required proof. Okay, I'll just go to the bank and get a signed certification from them. Upon arrival I explain my problem at the Premier desk and I'm told they cannot help me because despite also being a Premier customer in Hong Kong, my travel insurance was linked to my UK card. They tell me to call HSBC Premier in the UK. As I was reluctant to spend dozens of pounds on international calls, they were kind enough to lend me a phone – until they closed at half past noon. So there I was in desperate need of getting my visa before my flight, waiting to get a very simple piece of paper from HSBC. And sure enough, as I spoke to the HSBC Premier UK call centre in Scotland, explained to them my problem and its urgency, they told me not to worry and that they would send it to me immediately." Great!" – no. They were going to send it to me at my UK home address by post and it would arrive in the next 3-5 days. "How does this help me? I'm in Hong Kong. Hello?" So I suggest: "Can you email it to me?" "No Sir I can't do that..." "Really? Ah, it's rather simple: you prepare the letter you were originally going to send to my home in the UK, but instead of sending it, you take the paper out of the envelope, put it in a scanner, scan and email it to me." "Sorry Sir, I can't do that, it goes against our security policy." "Okay well how about you email or fax it to your branch here in Hong Kong and I can receive it from your colleagues over here?" "That won't be possible Sir! We can only send it to you personally by mail. If you like we can register a new address and we will send it to your Hong Kong address?" Uninterested by the prospect of waiting two weeks to get a travel insurance, I told HSBC Premier to forget it and spent £100 on another travel insurance. All in all the World's local bank is an international mess, strongly lacking in cooperation between branches internationally. HSBC Premier is a waste of time, but hey, at least I got to have free coffee. Reviewed on: 12th January 2016

Excellent product and service from HSBC!

Excellent product and really good customer experience. The insurance products are a great piece of mind and offer great protection against the unexpected. The service so far has been brilliant, onshore team there to answer your questions and always happy to go above and beyond. Would 100% recommend. Will be taking more products with this bank and will recommend to family and friends. Reviewed on: 12th June 2025

The log on to the account is easy and clear.

The log on to the account is easy and clear. Payments are always instantaneous and the perks of the account are very useful Reviewed on: 22nd April 2025

Excellent bank account with a really good app that i...

Excellent bank account with a really good app that is clear and easy to use. Premier comes with a small zero percent overdraft and it's easy to draw additional lending when required. Reviewed on: 18th April 2025

Criteria getting stricter

Criteria requirements are getting stricter meaning they’ll be taking people off premier accounts. In terms of the benefits provided, things like travel insurance, and newer heath related bits are good, but interest rates themselves are not so good (at least in comparison to non premier bank accounts). Reviewed on: 2nd April 2025

I like HSBC, it is a great bank

I like HSBC, it is a great bank - all my dealings with them have super smooth! Reviewed on: 3rd March 2025

Very good experience opening account in the HSBC loc...

Very good experience opening account in the HSBC local branch with friendly staff who answered all our questions, particularly about joint account and the travel insurance benefit and the heath benefits such as the free blood test and free physio Reviewed on: 3rd March 2025

Good range of Premier benefits, friendly professional

Good range of Premier benefits, friendly and professional customer contact and relationship manager Reviewed on: 28th February 2025

All under one roof

I do all of my banking as well as my mortgage with HSBC as the service is excellent and the mobile banking app very easy to use as well as secure. The benefits of the Premier Account including travel insurance, HSBC Health and access to excellent loan rates makes it a great account to be a part of. Reviewed on: 26th February 2025

I am a premier account holder but turning 75 hardly...

I am a premier account holder but turning 75 hardly gives you any benefits and they are about to change the goal posts by requiring at least £100k in your account. Reviewed on: 26th February 2025

HSBC Premier T&C Changes detrimental to customers

HSBC has recently announced that it will be amending the eligibility criteria for the Premier account, from income or savings of £50k to £100k. The FSCS compensation limit is £85k. This means that if HSBC goes bust and you have £100k of investments, only £85k is guaranteed to be returned. For people that may need to take a career break that means that you have to have £100k invested if you want to retain the account, but why is HSBC asking customers to take this risk. Why is the investment not capped at £85k. I think HSBC should reconsider the Premier criteria. Reviewed on: 16th January 2025

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Personal bank account
from Investec 5.00 from 1 reviews
Current Account
from Clydesdale Bank 3.61 from 61 reviews
Freedom Current Account
from Danske Bank UK 4.50 from 2 reviews

Want to see more from HSBC?

Stocks and shares ISA
from HSBC 4.76 from 6 reviews
Home Insurance
from HSBC 4.46 from 7 reviews
Regular Saver
from HSBC 4.42 from 25 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub