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HSBC: Premier bank account reviews

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3.21
Based on 84 reviews, last reviewed 12th Jun 2025
25% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
36%
See only 4 star reviews
12%
See only 3 star reviews
11%
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8%
See only 1 star reviews
33%

Latest highest rating:

5

Excellent product and service from HSBC! Excellent product and really good customer experience. The insurance products are a great piece of mind and offer great protection against the unexpec... Read more Reviewed on: 12th June 2025
Laura T's avatar
Laura T

Latest lowest rating:

1

Ridiculous time to replace a credit card. We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it ... Read more Reviewed on: 7th July 2024
DEREK S's avatar
DEREK S
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About this product

HSBC Premier bank account reviews (84)

Review of the HSBC, Premier bank account:

Simple current account...I like that things just work!

3
I've had my current account with HSBC for years (they signed me up when I was 11...came into my school offering free footballs/rugby balls....worked!). Tend to offer a good service. I like the free travel insurance perk and they answer the phone pretty quickly too! Reviewed on: 4th October 2014
Michael Fotis's avatar
Michael Fotis

Awesome service

5
Always fast and efficient. I've never had a problem with hsbc. Would definitely recommend. Reviewed on: 5th September 2017
Ahsan Ali's avatar
Ahsan Ali

Very Good Service

5
Very attentive phone staff. Will definitely recommend Reviewed on: 24th June 2017
Azolous's avatar
Azolous

Personal Service

5
It is very likely that I would recommend HSBC to friends/family. Reviewed on: 22nd June 2017
Neil Gallagher's avatar
Neil Gallagher

Personal Service

5
I like how when you phone up customer service, they always greet you by your name. Reviewed on: 22nd June 2017
Neil Gallagher's avatar
Neil Gallagher

terrible service, inflexible and unhelpful

1
HSBC sent us a KYC pack to fill in, in spite of us having been customers for over 20 years. We had just moved house and explained than we did not yet have the required utility bills to provide them with proof of address. They froze the account, stopped an incoming deposit and bounced all the direct debits. Customer services just kept repeating the same nonsense about their procedures. We closed the account. HSBC refused to transfer the direct debit details to our new account, saying we still had not complied with their KYC procedures. I will never recommend them to anyone. Reviewed on: 30th December 2016
Fiona jk's avatar
Fiona jk

Thinking of switching

2
Have been without internet banking as my secure key has given up and branch had 'run out' last time I walked past one that was open. Call today took 5 min to be answered. In the grand scheme of things not that bad...but calls to premier banking are normally answered much quicker 15-30 secs. Reviewed on: 17th December 2016
Michael Fotis's avatar
Michael Fotis

Persevered lot but still getting worse

1
HSBC ask you to reach Premier status. Premier lounges in Airports - well good luck with that. Now charge you £30 for transactions over 10k. So 50k in to reach Premier account status but Co-Op and Santander allow you to transfer 100k without charges and even after that limit it is still cheaper than being a Premier holder with HSBC. There is absolutely no benefit other than a headache you will get for that service Reviewed on: 5th December 2016
malcolm's avatar
malcolm

Better...

4
My personal secure key had come to the end of its life (I had it for years), so needed a new one. Branch staff wee helpful and the process of setting it up worked. Not sure why secure keys are still needed though... Reviewed on: 14th September 2016
Michael Fotis's avatar
Michael Fotis

nobody at HSBC seem's able to help

1
I Had a few minor problems with the bank and decided it may be worth upgrading to a premier account as it appeared to offer better benefits and service. I rang and applied and after a combined hour of waiting and speaking to several people they decided that were too busy and promised a call back within 2 days. Of course they did not do this and instead I had to contact the bank again this time to be told they did not deal with these applications but just walk into any branch and it could be done there and then I live in a rural area and work long hours so getting to the bank is always problematic but I did as I was told and was then told they were too busy and had nobody to help and I should ring instead! I explained all that had happened and was told they would find somebody straight away. Two hours later I was still waiting, I walked over to the booth's where the staff meet with customers to find they had all gone to lunch I left at this point Reviewed on: 10th July 2016
Jeremy Varmen's avatar
Jeremy Varmen

Locked out of my account today!

2
The HSBC site appears to be down today...not letting me even log on, let alone see any of my account info! Reviewed on: 18th January 2016
Michael Fotis's avatar
Michael Fotis

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