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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (877 reviews)

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1.33

Based on 877 reviews, last reviewed 14th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Uncompetitive time to pay John Lewis Mastercard have a significantly shorter period between bill date and payment date. So much for never knowingly undersold. Spivy and mean mi... Read more Reviewed on: 14th October 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (877)

Review of the John Lewis, Partnership Card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Appalling credit card

Impossible to do a balance transfer to Barclays. Customer service poor. Why oh why John Lewis moved to NewDay is a mystery. I will be closing my account as soon as I can and move to a reputable provider. Reviewed on: 19th January 2023

Useless Credit Limit

Bought a TV in JL and new card declined at payment counter. Later discovered new provider had reduced my limit from £2000 to £600. No explanation. Always clear payments monthly. Callcentre no help. App no help. Sending card back and will use my other cards. Reviewed on: 16th January 2023

New credit card is useless

I tried to buy shoes online from a trader I had not used before but the card was refused twice using different security options which all passed. When I telephoned Newday they told me that they block all new traders even though security checks are passed. What use is that? Supposing it was an airline ticket or a hotel and booking was lost. In the end I could not use the card after it was unblocked as the trader would not accept it after 2 failures. This card is ruining JL's reputation. Reviewed on: 14th January 2023

Appalling app and equally appalling customer service

I have held one of the old Partnership cards for 20 years and have been very pleased with both the app and the customer service behind it. The new John Lewis credit card is a disaster - the app is tortuous and almost impossible to get any help from. It takes hours of frustration to get a response to a phone call and the chat facility is a waste of time. I disputed a transaction from Uber in Amsterdam as I never used Uber and hadn’t left the UK in over 3 years. It took hours, literally, to report this and, eventually, after emailing senior executives in Newday and John Lewis, I was told that the money would be refunded, which it was after 3 weeks from the original Uber transaction. Then, on two occasions, my credit card was rejected. After further frustrations trying to contact Newday, I was informed that my card had been frozen due to possible fraud use. Never was I informed about this by either Newday or john Lewis. The CEO of Newday is: Mr John Hourican and his email is john.hourican@newday And the Executive Director (Finance) of John Lewis is Ms Bérengère Michel, Executive Director and she can be contacted via [email protected] Reviewed on: 14th January 2023

WATCH OUT BE CAREFUL USING THIS CARD

As previous reviewers have stated, I too have fallen foul of the reduced minimum time to pay and as everything is online i missed the first payment costing me £42.88 in fees and late payments to date. Be very careful, I am not impressed with this card to date, but will stop using it except for emergencies so JL and the credit card company lose in the end. A little bit more understanding of their customer base would go along way. M&S fortunately is improving - maybe worth going there now? Reviewed on: 13th January 2023

valued customer refused card

I had a partnership card for the last 20 years but now apparently I don't earn enough to be given a card (even though they also checked my husband's income). When I complained about this to John Lewis financial services they basically said that the new partnership card was nothing to do with them. Reviewed on: 12th January 2023

This new Partnership Card is a disaster. I

The new Partnership Card is a disaster as far as I am concerned. It never allows me to 'flash' it despite using the much slower PIN way occasionally. Such a bore. And the bumph they send you about what you owe them and whether or not the DD has been taken is toally indecipherable. Assistants at Waitrose today said they had endless trouble with it and did eye-rolls. What shame JL changed their provider. Hopeless decision. Reviewed on: 12th January 2023

Awful new card

JLP credit card was entirely trouble free. This new one is not to the same standard. I’m trying to renew a subscription and apparently it’s being refused. However the bank has not contacted me for verification. Reviewed on: 12th January 2023

Disaster

I have been with the old JL card since 2001 and have been very disappointed by the new day JL credit card they only give you 2 weeks to pay your balance instead of the normal 4 weeks which to me is not user friendly in my option they are taking advantage of there JL loyal customer base I am in the process of looking into changing my credit card company and spending my money elsewhere good bye JL & Waitrose. Reviewed on: 10th January 2023

Disasterous

The New Day (Santander) John Lewis Credit card is a disaster! What on earth have John Lewis done? I've binned it off now after my experiences at the beginning of November. There was a distinct lack of help, customer service, common sense and logic. Underhand tactics was certainly my suspicion. disguising the total amount to be paid. It should show this on the front page. I do not like "Payment Requested Amount" showing the minimum amount so if you aren't careful you will get interest charges. My credit limit has plummeted to £1,900 when my old JL card (HSBC) was £8,300. I requested the 5th of every month as the payment date but it was ignored and surprised to see it being the 10th of the month to pay. This meant at the start, I had to pay two bills (statement from my old card and statement on New Day card within 5 days of each other. The statement did not give any information on how to pay or who to pay by online banking so I rang the help line. The assistant was incapable of giving me correct information, she said, just pay Amazon! I got several aggressive text messages suggesting that I should set up a direct debit. No sadly I would not recommend this card service to anyone. Reviewed on: 9th January 2023

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