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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.053610322308533917 (899 reviews)

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2.05

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Lost my £1,120 payment for 3.5 weeks

I have been driven to write this review as I am so cross and even after retrospective complaint letters (sent by recorded delivery), I have had no response. In August I made an in-month payment of £1,120 - I had paid for an event for someone else and once they repaid me, I wanted to return the money to my account. I used the John Lewis Partnership card app to make the payment as I have on a number of times before. However on this occasion despite the money leaving my Natwest account immediately, it did not arrive in my credit card account. So began 3.5 weeks of phone calls, emails and letters, during which New Day consistently gave me the wrong information and did not do anything at all. They even asked me to check if the £1,120 had been paid back to my bank account - as if I am so rich I wouldn't have noticed!! I finally decided to elevate it to a complaint (previously I was just trying to find the money) and a week later, finally after I provided yet more information from my bank (who were excellent), the money was located in a New Day account and returned to my account. There was no apology, simply a letter thanking me for getting in touch and stating that New Day believed my complaint had been resolved. I was fuming. I wrote a latter to both New Day and John Lewis with a details account of ALL the calls and emails etc. asking for an apology and compensation. I sent both letters by recorded delivery and both were signed for. John Lewis got in touch and said they had forwarded my letter to New Day (despite the fact that theirs was simply a copy to notify them) but to this day... some 4 weeks later, I have had absolutely no further contact from New Day. I cannot make it any clearer about how completely inefficient and frustrating this company are and what a disgrace they are to John Lewis who in turn don't seem bothered. If it is any consolation to other people in the same situation, after a lot of work BY ME, my money was found so don't give up. This is the worst financial service I have ever received from any organisation. Reviewed on: 28th September 2024

NewDay is trashing of the John Lewis brand

Just another example of deterioration in the service quality branded under John Lewis. Ever since NewDay took over the old JL card, the amittedly few occasions we have had to contact them have led to poor customer experience and a total lack of human service. Their processes such as for fraud prevention are lamentable. They blocked a small regular monthly payment to our mobile phone service provider as it was a suspected fraud, even though the same amount had been paid each month under all the same process many times before. We had to launch a complaint to be heard properly, but all this resulted in was a standard 'we didn't make any errors' complaints decision. Their processes are too automated and designed by people who really don't seem to be very experienced as customers at all. And there seems to be very poor understanding of what the JL brand has meant in the UK psyche for so many years. We would say NewDay is possibly going to be viewed as the final nail in JL's coffin over the next few years. Reviewed on: 12th September 2024

Please dump Newday for a more reliable supplier

I couldn't agree more with the person who reported "New Day are Trashing John Lewis's reputation ". Trying to prepay for a large item is virtually imposible. Getting a credit limit anywhere near the one available with the previous card supplier (HSBC) is impossible and to add insult to injury, today my card is not being accepted, although it is nowhere near the credit limit. I have just tried to look at my transaction history and the site is "currently unavailable".PleaseJOHN LEWIS, PLEASE DUMP THIS USELESS NEWDAY CROWD. Reviewed on: 12th September 2024

New Day are Trashing John Lewis's reputation

Since John Lewis moved to New Day as their Partnership card service provider, I have had nothing but trouble using the card. They decline some of my purchases for what they say are “Security reasons”. The latest decline put me in difficulties at the start of a family holiday where they declined the charge that was required to cover the damage deposit on the car hire. This would have meant I couldn’t hire the car, even though I’d paid for the hire of it in the UK using the same card. Luckily, I was able to juggle my finances apps and made sufficient room on another car to complete the hire. New Day say on their website that I didn’t need to inform them when travelling abroad, but maybe I should have tried anyway. Why do I not have any issues with any other credit card? Having returned to the UK, I called “New Day” to complain and to understand why I keep getting my card declined only to be told by the handler that “there is a lot of fraud about”. They also said I should have called them to “get permission” to make the purchase. I pointed out that I was abroad, and a credit card is supposed to be a convenience not a hindrance. Unfortunately, from my point of view, “New Day” are also trashing John Lewis’s reputation at the same time as their own, so will be steering clear of both “New Day” and John Lewis in future. Reviewed on: 28th August 2024

Customer satisfaction

They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Rubbish card

It takes 5 days from when my direct debit is paid from my bank to clear my account with this credit card provider. So if I’ve used it to its limit I am unable to use it again till 5 days into the new month. Also I am unable to pay into the account by a bank transfer if I want to make an extra payment. This was a useful credit card till it was changed to New Day. Reviewed on: 23rd August 2024

Just love the rewards with this card

Just love the rewards with this card Reviewed on: 16th June 2024

Good rewards

Love the fact that I get rewards for using my card Reviewed on: 28th May 2024

Excellent on clarity and reward

Like the reward and the very clear website and online account management. I have borrowed cash recently. This needed to show on my statement but did not appear quickly enough. However, easy to get the money! Reviewed on: 24th May 2024

Great benefits with John Lewis vouchers, with increa...

Great benefits with John Lewis vouchers, with increased cash back on spend at John Lewis and Waitrose stores. Good app for managing card account, for security checks when making on line transactions and reviewing spend against credit limit Reviewed on: 24th May 2024

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