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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

John Lewis bank chaos

Made a routine payment on our JL partnership card in time and with enough funds, but unknown to us this remained uncleared and in fact we found just now o. Receiving the next bill telling us we were in default (!).and on asking our bank found it had been repaid 2 days later by NewDays bank without any notification. No information from John Lewis about any new payment arrangements and we assumed we just paid our bill as before. We've been passed around phone numbers like a parcel and no one seems to want to deal with it. New day are the partnership cards new credit providers and evidently their bank cannot field routine payments handed over from previous bankers HSBC. What a shambles. Reviewed on: 14th September 2022

Own goal

Relieved to find I am not alone in being told I'm not eligible to transfer to the new partnership card. Reading the reviews I can see I fall into the same bracket of being a long standing loyal customer, good income, over 60, pays on time, and high credit limit. I can only conclude New Day are only interested in interest payments and John Lewis willing to take the risk of losing their core loyal customer base - I am now no longer one of them. Reviewed on: 14th September 2022

Shame on you John Lewis - beyond disappointed

Same as everyone else, had credit cards for 35 years, never had a debt, no mortgage, children left home, decent income. Declined. I hope there is at least one person at John Lewis with a shred of decency who feels ashamed about this. Reviewed on: 13th September 2022

Partnership.card renewal with new provider

Very disappointed with the new credit card provider. They were not able to.sort.out a problem with their system at their end. Reviewed on: 13th September 2022

Get an M&S Credit Card instead

Like other long standing JLP Partnership Card customers I have been upset with the replacement card offer from New Day on behalf of JLP. Biggest issue for me is the estimated credit limit is half of what I spend per month on the existing card and the interest free credit period is reducing fron 55 to 46 days. So I've applied for a received a M&S card (managed by HSBC). They have a good promotional offer on just now, no doubt timed to attract those like me who feel let down by JLP. Reviewed on: 13th September 2022

Credit card renewal - a massive own goal with loyal customers

Just joined the mass of people who are 100% home owners, always pay on time, reliable income, zero debt and have been a JLP/Waitrose customer for years. Credit card renewal refused without any reason provided. This is incredibly poor, and our immediate reaction is to cease all purchases from JLP and Waitrose as a result. Somehow JLP has managed to turn advocates into detractors, what a master stroke when economic times require customer retention Reviewed on: 13th September 2022

Loyal customers are no longer considered to be profitable enough

Like many others I was rejected for my new card despite an excellent credit score. Reading the reviews it seems that those that pay off their card in full are generally being rejected or given such low credit limits that it makes no sense to go ahead with the card. If you are a loyal good payer, you should look somewhere else. Amex is a good option at the moment. Reviewed on: 12th September 2022

Another long standing customer told to get lost...

Looks like we are in good company in being rejected by JLP for the new card they "invited" us to apply for. Own house outright, no debts, good joint income, >1k spend on card for over 10yrs always paid off in full, sounds like every other recent review. Plus I already called their "specialist support team" who seemed keen to get me off the phone ASAP, told me there was nothing they could do, and outright lied to me multiple times. JLP said of the previous card provider, HSBC, "our strategic business goals and theirs have changed" - presumably JLP said they planned to **** off their financially secure customers with a recession on the way and instead court those who don't have money and need to borrow more at high APRs, and HSBC said something like "are you guys complete idiots?" [spoiler: "Yes"]. Time to spend all those "saved for something nice" vouchers, they won't be worth much when JLP goes bust. Reviewed on: 12th September 2022

Frustrated and insulted

I am somewhat relieved to learn that I am not alone in being rejected for a new John Lewis card, however, I am rather incensed given that I have been a loyal customer since the outset. Obviously having assets and paying off my bill each week means I am not worthy of a new card! Thank you. Reviewed on: 12th September 2022

Rejected

I have held a JL card since the beginning, always paid off the whole amount each month and own my own house. Yet I was rejected for the new card - disgusted. JL will be losing a lot of previously loyal customers. Reviewed on: 12th September 2022

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