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John Lewis: Partnership credit card reviews

View other John Lewis products
2.09
Based on 904 reviews, last reviewed 15th Aug 2026
400% increase in 5 star reviews
in the past 90 days
38% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
6%
See only 4 star reviews
2%
See only 3 star reviews
2%
See only 2 star reviews
4%
See only 1 star reviews
87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026
Prasanna's avatar
Prasanna

Latest lowest rating:

1

newday not up to the John Lewis standard Since John Lewis moved its credit card service to NewDay it’s been awful… so damaging to JL brand. Reviewed on: 15th August 2026
JL reviewer 's avatar
JL reviewer
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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (904)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

1
Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022
Anthony Ellis's avatar
Anthony Ellis

Credit card renewal - a massive own goal with loyal customers

1
Just joined the mass of people who are 100% home owners, always pay on time, reliable income, zero debt and have been a JLP/Waitrose customer for years. Credit card renewal refused without any reason provided. This is incredibly poor, and our immediate reaction is to cease all purchases from JLP and Waitrose as a result. Somehow JLP has managed to turn advocates into detractors, what a master stroke when economic times require customer retention Reviewed on: 13th September 2022
Andrew's avatar
Andrew

Loyal customers are no longer considered to be profitable enough

1
Like many others I was rejected for my new card despite an excellent credit score. Reading the reviews it seems that those that pay off their card in full are generally being rejected or given such low credit limits that it makes no sense to go ahead with the card. If you are a loyal good payer, you should look somewhere else. Amex is a good option at the moment. Reviewed on: 12th September 2022
Roger's avatar
Roger

Another long standing customer told to get lost...

1
Looks like we are in good company in being rejected by JLP for the new card they "invited" us to apply for. Own house outright, no debts, good joint income, >1k spend on card for over 10yrs always paid off in full, sounds like every other recent review. Plus I already called their "specialist support team" who seemed keen to get me off the phone ASAP, told me there was nothing they could do, and outright lied to me multiple times. JLP said of the previous card provider, HSBC, "our strategic business goals and theirs have changed" - presumably JLP said they planned to **** off their financially secure customers with a recession on the way and instead court those who don't have money and need to borrow more at high APRs, and HSBC said something like "are you guys complete idiots?" [spoiler: "Yes"]. Time to spend all those "saved for something nice" vouchers, they won't be worth much when JLP goes bust. Reviewed on: 12th September 2022
anotheruniqueusername's avatar
anotheruniqueusername

Frustrated and insulted

1
I am somewhat relieved to learn that I am not alone in being rejected for a new John Lewis card, however, I am rather incensed given that I have been a loyal customer since the outset. Obviously having assets and paying off my bill each week means I am not worthy of a new card! Thank you. Reviewed on: 12th September 2022
Lucy's avatar
Lucy

Rejected

1
I have held a JL card since the beginning, always paid off the whole amount each month and own my own house. Yet I was rejected for the new card - disgusted. JL will be losing a lot of previously loyal customers. Reviewed on: 12th September 2022
TH's avatar
TH

Shocked

1
I have held a John Lewis credit card for many years, have a credit limit of nearly 8K, paid off my credit card completely each month, own my own home outright - yet have been turned down by the new finance company - disgusted! Reviewed on: 12th September 2022
Christine Hughes's avatar
Christine Hughes

Rejected for new JL credit card

1
I have had a JL partnership card for years with a £7000 limit. I was rejected just recently when I applied for their New Day card. I have never gone over my limit and always paid in full my credit card bill each month. I own my own house with no mortgage etc etc. I wonder if they only want customers who don't pay in full. Very disappointed with JL Reviewed on: 12th September 2022
MTC's avatar
MTC

Credit limit slashed 97% with nice to New Day

1
We've been loyal customers of John Lewis for decades and have had a JL credit card for many years with an £8k limit - always paying the balance. I'm in a very high inches bracket with an excellent credit score. Yet with the move to New Day, or card limit has been reduced to £250. So the message is clear that JL don't want us to use the credit card. We tried to get the king raised but we're just told to complain. Our response is simply not to use the card and not to shop at John Lewis anymore. The company has clearly shown how little it values us as long-standing loyal customers. Reviewed on: 11th September 2022
Simon Clinch's avatar
Simon Clinch

Rejected for new JL credit card

1
My wife was rejected by Newday for the new JL credit card. Similar experience to others in that we are financially secure, good income, good credit score and always paid off balance in full. We decided not to even bother complaining or querying why. It was actually quicker to apply to a new card provider than waste time querying the decision with Newday. We’ve now gone for a cash back credit card that provides better returns than the old Partnership card due to our annual spend. We will now also shop around rather than shop almost exclusively at Waitrose. Initially we were very annoyed to be dumped as a customer given our previous support for JL but the silver lining is it that this will certainly be money saving for us. Don’t bother complaining just go elsewhere. In our experience JL is not the organisation it once was. Reviewed on: 11th September 2022
Rob's avatar
Rob

Annoyed and very disappointed with JL

1
I have had a JL Card since it was George Henry Lee in Liverpool then It changed to a JL Partnership card. I applied for the new card, as requested, and it was declined. I pay the balance in full every month on time, I have just bought all my kitchen appliances from you and I buy all my groceries from Waitrose so I am afraid JL you have lost me as a loyal customer. Worst of all there is no explanation for the new card being declined. Reviewed on: 10th September 2022
Lyndsay's avatar
Lyndsay

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