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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.09 (904 reviews)

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2.09

Based on 904 reviews, last reviewed 15th Aug 2026

400% increase in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

newday not up to the John Lewis standard Since John Lewis moved its credit card service to NewDay it’s been awful… so damaging to JL brand. Reviewed on: 15th August 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (904)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

JL Partnership Card

Recently invited to apply for a new JL Partnership card, run by NewDay. I can only assume that New Day do not want customers who settle their debt promptly each month. A look at other recent reviews here shows many other JL customers in exactly the same position….financially secure, loyal JL and Waitrose customers….either being declined outright or offered ridiculously low limits that simply do not reflect their true financial position. I am now more financially secure and able than ever. What are you doing JL? Why would you chose to partner with a credit card provider that simply does not reflect your customer base? New Day have a core mission to help people with low or poor credit scores to improve their borrowing record. Just look at their website and marketing videos on You Tube… You’ve got this one badly wrong! Reviewed on: 28th August 2022

No customer loyalty after 37 years!

Received notification that my current partnership card will expire in October and I should apply for a new one with New Day. My current credit limit is £7,800. Despite being a loyal customer for 37 years, spending thousands with John Lewis during that time, and never defaulting on payments, New Day have offered me a £250 limit. Seriously? What an absolute joke! The loyalty reward scheme has gone right down the pan too. Used to offer free cup of tea and cake vouchers to spend in store, but now you get a free entry into several competitions. Big Deal! How does that constitute a `reward`? Anyone can enter a free competition. It`s only a reward for the person who wins, not for the entrant. What a con! I haven`t had any reward worth claiming for at least 2 years. As another customer said `I won`t be taking the new card` and for me also, it`s a very sad end to what has been a long happy shopping experience over the years. They will certainly lose a great deal of future purchases from me, and I suspect from many other loyal customers too. Doesn`t make good business sense. I see this as the final nail in the John Lewis coffin. This company once prided itself on giving the ultimate customer experience, now like so many others nowadays, they just don`t care anymore! Reviewed on: 27th August 2022

Refused new Partnership Card

Having entered my information to transfer the Partnership Card to New Day I was refused without explanation despite a long history of full payments on time. The "help" from John Lewis was to advise that I should write to New Day. I have a better idea when faced with customer service like this which is to move my £2000 per month spend to another of my cards and stop buying at Waitrose/John Lewis. A shame as I liked their ethics. Reviewed on: 27th August 2022

This will mean a hit on your credit score

If you apply for the 'new' card JL will mean a 'hit' on your credit score even if you are turned down. If your credit score is important to you, do think twice. I won't be bothering. Reviewed on: 27th August 2022

Terrible

Received a letter from John Lewis partnership card asking me to apply for a new card. I went through the eligibility steps and my application was declined! I've had a partnership card for over 15yrs and have no debts. I phoned the number on the website, I waited in a queue for 15 minutes only to be told there was nothing they could do and that I should appeal in writing. Terrible service. Reviewed on: 27th August 2022

I will not be applying to the NewDay credit card.JL has lost the plot and do not deserve loyalty.

I have been a loyal customer for over 45 years and now will avoid JL . They have not taken into consideration their older loyal customers and will deserve the fallout of their disastrous decision to change their financial credit card. Reviewed on: 26th August 2022

Declined new card

Despite originally having held a John Lewis store card for Caleys Windsor which was then transferred to a Partnership Card in 2004 and never having missed any payments, I have been declined a new card by New Day when the current one ends in October. Clearly loyalty means nothing any longer. Obviously as a retired person they don’t need my custom. Reviewed on: 26th August 2022

John Lewis kills customer loyalty in one stroke - its Ratner Moment

After 30 loyal years with the Partnership Card (having started with a Peter Jones one) I am now told my custom is no longer wanted. Declined for the NewDay card, likely due to my retired status - despite substantial pension income - and the habit of paying in full each month. No interest income for them then, so they are not interested. So no longer will I buy a significant weekly shop from Waitrose or order from John Lewis. Reviewed on: 26th August 2022

Closure of Partnership card - more than disappointing

I've had a JL Partnership card for many years. I use it to pay for everything, from day to day food shopping to holidays and big-ticket items like furnishings. I clear the balance in full every month. JL are now taking this away and requiring me to apply from scratch for an inferior card (fewer credit free days) at a time when I will be unable to secure anything like the credit limit I previously had, despite being comfortably able to pay. It seems from other reviews here that I am not alone in this - I'll bet there are thousands of JL customers who are recently retired, or taking a break or switched to self-employment who are perfectly able to manage their credit limits but will be refused the new card, or given a derisory credit limit. This is an unexpected and unfair situation. On the basis of the number of people being refused, I'm not going to waste my credit search on NewDay. Reviewed on: 26th August 2022

How to annoy customers

Got approved for new card, told I could use the account immediately, tried to order usual weekly shop, night before delivery, told declined - payment refused. Called phone number provided and got the order re-instated using old card. Trying to decide whether just use another card for Waitrose shop or tell John Lewis to get lost. Reviewed on: 26th August 2022

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