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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.09 (904 reviews)

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2.09

Based on 904 reviews, last reviewed 15th Aug 2026

400% increase in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

newday not up to the John Lewis standard Since John Lewis moved its credit card service to NewDay it’s been awful… so damaging to JL brand. Reviewed on: 15th August 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (904)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Security hold for over 1 week - no advice as to why or how to release

i have had a JL card for many years. Always paid on time. No issues. Without any advice or call, my card was blocked. Phoned customer services & all they would tell me was that they could do nothing or advise anything as it was with 'security' and they would call me. Heard nothing within 24hrs, so called the Lost & Stolen line in the assumption they may know something or even be the mystery 'security' team. Again, no answers except advice to wait for security to call. I asked how long this would be and was told, maybe 3-4 days, which left me not a happy bunny & I queried how that could possibly be considered customer service? What would happen if we were overseas and depending on it? No help, just a remark that they would flag it on the system. One week later....I called customer services, pretty irate at this point. Same thing - offer of a flag on account. Asked to speak to a supervisor -no. Asked to be put through to complaints - no. Just gave me a complaint number and said that hopefully someone from security would call yesterday or today. Still waiting. I compared the service to dealing with a government department when speaking to them. I was wrong - this is much worse. Apologies to government officials. And JL is supposed to be a company that prides itself on customer service! Reviewed on: 3rd August 2022

John Lewis Partnership card is antiquated and a liability

Refused a transaction for no reason, when I called them they came up with a list of security questions, I gat one wrong and the card was blocked even though I got them all right a second time. Direct Debts declined Blocked for 7 Days with no answers to genuine concerns, Terrible Reviewed on: 26th July 2022

Beyond rubbish

Absolutely rubbish. Every time you want to pay your bill you have to ring and queue on the phone. I thought it would be a good idea to use this and get the reward vouchers for John Lewis. I got 2 x £5.00 in the whole time I used it. Cut up and in the bin where it belongs and back to the old faithful M & S credit card. Please save yourself the anxiety. Reviewed on: 23rd July 2022

Hopeless

Like a reviewer in June, my J Lewis Mastercard has recently been rejected for online bookings and purchases. I rang JL and was told it was not them but the other companies' systems which were not updated. These are companies I have successfully used many times before. Dorothy Percival Reviewed on: 21st July 2022

No access from iPad

I’m glad JL are moving their partnership card away from HSBC but I think I’ll be gone from it by then. For months the online system has said it was experiencing technical problems. One agent said you have to have a PC/laptop for password reset to work. iPads are no go (try Chrome app they say, though that still doesn’t solve it for me). If password reset still doesn’t work for me tomorrow (that’s their solution - try another day) then I’ll close my account. I can’t have a card account with no app and no transactions Reviewed on: 17th July 2022

Loyal customer

Been a customer for a number of years now, and always enjoy receiving the vouchers in the post! Reviewed on: 1st July 2022

Leaving me stuffed on holiday

Literally just before I'm about to go on holiday, I received a call to tell me they've blocked my card as it's been compromised but are unable to provide me with a new card for 7 working days. I even offered to go and collect the new card. All the representative would say to me "I completely understand but there's nothing I can do". They can't get it to me any faster and won't let me collect it. Thanks a lot John Lewis. I've been a customer for over 20 years but I'll be taking my business elsewhere after this Reviewed on: 30th June 2022

Hopeless J Lewis

When trying to buy online my Mastercard gets rejected. By four separate companies. I rang JL and was told it was not them but the other companies systems. These are companies I have successfully used many times before. When I used my debit card it worked perfectly. As I said hopeless John Lewis Reviewed on: 22nd June 2022

Customer support

Abysmal audio connection quality to customer support, after yet another flagged transaction. Reviewed on: 16th June 2022

Impossible to obtain any reliable information from Customer Service

New Partnership card received and activated 17.05.22 along with the card reader. Had problems with the initial use of the card reader when purchasing a small TV from John Lewis the end of last week. I had to resort to ringing customer service who processed the order. On 6th June I used my card to pay two small amounts to local suppliers in person, in both cases my card was blocked.I had to use my debit card to pay. Rang customer services and was advised that as my card had been blocked, I should go into a branch of HSBC and could unblock it at an ATM. andl that was the only way to unblock the card. I bank with HSBC and visited a local branch, and was advised that they could not do this, as the credit card operation was completely separate from other HSBC functions, and they would not share information with the bank network. This was a total waste of time and erroneous information provided by the Customer Service Representative (Mustafa) who I spoke to. He appeared to try and help, he told me that this was the only way to unblock the card. I was then told that a new pin number would be sent to me, even though I said I knew my number, the assumption was that I had forgotten it. The pin arrived on Saturday 11th June; it is the same number as I had previously. I tried to use the card today and had a message to use my card reader, I put the card in as requested, but when I put in my PIN, it was immediately blocked. I logged onto the John Lewis Financial Services web page and followed the instructions, only to be told that they did not recognise my details. Strange that I had received my statement a few days previously with a bill for over one thousand pounds due to be paid by 28.06.22 which will be paid, but am seriously considering cutting up the card. I have been a loyal John Lewis customer for many years and have had their credit card for some time with no problems, it is only since the revised credit checks have come in that problems have arisen. Local mobile signals are poor in this area and it seems that rural dwellers are being discriminated against. To be told when I try to log onto to my account that they cannot recognise my details is somewhat strange, when I have just had my statement in the post. I appreciate J.Lewis are changing their credit card supplier, but this mess cannot go on for much longer Reviewed on: 13th June 2022

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