Write a review

Newsletter

Go to business site

John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

View other John Lewis products

2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

What a shambles!

My card was declined online 2 days ago. I called the #JohnLewisFinance helpline immediately to be told it was with the Security team as there is a security issue on the card. Neither the helpline nor I however, were able to speak to that team directly. "They have a list they are working through and they will call me". Of course they haven't yet called and when I tried again to speak to the security team I was told the same..."computer says no". So I am now 3 days without a card, and more importantly understanding exactly what that 'security' risk is! it's now Friday so it will be another 2 days before I have any hope of being contacted, and I am doubtful of that. As soon as I understand what the security risk is I will be cancelling my account. What a shambles! Reviewed on: 22nd March 2019

Terrible customer service & when blocked for no reason seems impossible to get unblocked!

I applied for a partnership card as I make a lot of large purchases & was keen to get the points. Firstly it has taken months (I am still waiting) for the direct debit function to be set up despite applying for this as soon as I received the card. Then after calling for help after having trouble using the card to book flights my card was blocked. Four phone calls later to have it unblocked I am still waiting for someone from the 'relevant department' to call me back. Customer service when I call has been terrible. There appears to be no way to put me through to the 'relevant department' & I can not be given a time or even a day when I can expect the call. As I am in & out of meetings I cannot always answer my phone & in thirty years of banking this is the first time i'v had to wait for a bank to call me back! Reviewed on: 6th March 2019

Worst card ever

Card declined for no reason on numerous occasions They never reply to secure messages Reviewed on: 20th February 2019

Great products

Fast delivery,great products,profesional help Reviewed on: 20th November 2018

great bonus by earning vouchers

not had any problems with them and it's always nice to earn rewards - the vouchers come in handy! Reviewed on: 9th November 2018

John Lewis Partnership Card - worst card I have ever used

Keeps getting declined for no reason, meaning I have to waste my time phoning them up and getting it unblocked. Don't have this problem with any other cards I use. Constant aggravation. I would have dumped it ages ago but the wife won't let me because she gets the vouchers. Reviewed on: 22nd July 2018

incompatible with modern banking services

This is a warning for JL partnership card holders – they are incapable of dealing with modern technology and freedom of choice to move accounts. I was told this by their own customer services- “we are behind in our direct debit department and are working on it” It was when I received the warning demand for immediate payment, with the overdue amount from what should have been paid by DD end of June, plus 2 lots of penalties costing almost £50 that I realised my direct debit was not correctly switched in spite of the Barclays letter “congratulations, your account is now set up and all your direct debits are in place” letter of the previous 16th June. After a 60 minute phone call with Barclays it transpires that JL Partnership services had attempted to set up the direct debit on the day they also tried to take the payment, and Barclays duly cancelled the DD because they said there should be at least 4 working days before withdrawals are permitted. So, JL Partnership had “sat” on the details issued to them at the start of June, until they realised they needed it in place to withdraw payment. Another 1 hour phone call, this time to JL Partnership, and still no apology from them. In fact they maintained they did not know of the four working days requirement. To top it all, the only way to re establish a direct debit for me now is to complete a paper form which they had to post to me, send it back, and wait 4 to 6 weeks for it to be set up. So, it seems JL Partnership card services are incompatible with the banks willingness to urge us to consider switching banks and accounts, in spite of the signed instrucitons we provide to the new bank to “do it all for us”. While I wait for an explanation and apology from JL Partnership services, I have received 2 chasers by post for payment even though I paid over the phone the day the threatening letter arrived at the beginning of the week. And I couldn’t use it even after I had settled the payment. Sorry John Lewis but this is not good enough Reviewed on: 13th July 2018

Waiting 5 months for a refund of a cancelled order. Several phone calls. Served last Tuesday instore by a floor manager (no assistants in sight) who had no charisma - no thankyous or pleases and I was spending over £100.

Waiting 5 months for a refund of a cancelled order. Several phone calls. Served last Tuesday instore by a floor manager (no assistants in sight) who had no charisma - no thankyous or pleases and I was spending over £100. Reviewed on: 15th June 2018

Partnership Card

Was excellent, really easy and well thought out Reviewed on: 7th June 2018

Great

Quick loan without any problems. Only took 15 minutes to fill out the application and receive the money. I'm very satisfied. Reviewed on: 4th June 2018

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Platinum credit cards
from Barclaycard 4.12 from 335 reviews
123 credit card (discontinued)
from Santander 4.18 from 162 reviews
American Express Credit Card
from American Express 3.73 from 120 reviews

Want to see more from John Lewis?

Travel Insurance
from John Lewis 4.08 from 4 reviews
Breakdown Insurance
from John Lewis 4.03 from 1 reviews
Car insurance
from John Lewis 2.80 from 33 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub