Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

John Lewis: Partnership credit card reviews

View other John Lewis products
2.09
Based on 904 reviews, last reviewed 15th Aug 2026
400% increase in 5 star reviews
in the past 90 days
38% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
6%
See only 4 star reviews
2%
See only 3 star reviews
2%
See only 2 star reviews
4%
See only 1 star reviews
87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026
Prasanna's avatar
Prasanna

Latest lowest rating:

1

newday not up to the John Lewis standard Since John Lewis moved its credit card service to NewDay it’s been awful… so damaging to JL brand. Reviewed on: 15th August 2026
JL reviewer 's avatar
JL reviewer
Read all reviews See your review

About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (904)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

1
Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022
Anthony Ellis's avatar
Anthony Ellis

great rewards on this card

5
We love putting our spending on this credit card because we pay it off each month and benefit from the points which get converted to john lewis vouchers which i then use at waitrose for my groceries. It's almost like getting cash back. Service has always been pretty good. Once struggled to get through on phone but once you speak to them they are helpful. Reviewed on: 19th June 2017
Rebecca Beesley's avatar
Rebecca Beesley

No Apple Pay

3
It is so disappointing that Apple Pay is still not available. Reviewed on: 9th June 2017
Susan Turner's avatar
Susan Turner

Always simple and rewards

5
I rarely have a problem but when I did they sorted it out quickly, said sorry and gave a good will gesture. The card comes with 0.5% cashback in the form of vouchers (or 1% if card used at John Lewis) Reviewed on: 9th June 2017
John Breuer's avatar
John Breuer

Customer service slow to respond

2
Good points system, but customer service very slow to respond via telephone or website. Good service if you have the time to go into their store. Reviewed on: 8th June 2017
Zoe De Cesare's avatar
Zoe De Cesare

awful company, shocking

1
absolutely no support at all for your purchases Reviewed on: 25th May 2017
d mclaird's avatar
d mclaird

Mixed bag

3
Customer service - especially on the phone - is good. Website is awful however and making payments is a chore Reviewed on: 2nd May 2017
Anonymous's avatar
Anonymous

great rewards on this card

4
we love how quickly the reward vouchers add up - and because they are john lewis vouchers you get - i can use them for my grocery shopping at waitrose which is great and practical. Other credit card rewards had become so bad that this really is a good option. Reviewed on: 30th April 2017
Rebecca Beesley's avatar
Rebecca Beesley

Rubbish Travel Money site does not work

1
Trying to purchase foreign currency which the flyer in my statement said would be fee free if I used my Partnership card - It was NOT! Tried switching to a debit card and after trying to execute the order I could only see a strange diagram with no explanation. called them on the number shown on the flyer, but was told I was calling the wrong number, I was connected to the right number, but it rang out for so long, and the judging by the background noise and unclear speech from the previous call staff, I decided to hang up and purchase the currency elsewhere. Reviewed on: 13th April 2017
Michael Cooke's avatar
Michael Cooke

So rewarding...

5
I use my John Lewis Partnership card for all big spends and major purchases. Rewards in the form of John Lewis vouchers posted to me. Pay off in full each month so no interest. #MaxYourMoney Reviewed on: 31st March 2017
Charlotte Easton's avatar
Charlotte Easton

Money off vouchers to spend in a Group that does not perform well? - hardly worth it!

1
John Lewis Partnership Card goes from bad to worse. Having admitted their errors and awarded extra Points as compensation they cannot even get that right and do not actually produce the points they claim to have awarded. On top of that they issue an arrears notice when the account is and has been for some time in credit - they owe their customer money but still their system churns out an arrears notice - how can you miss making minimum payments to your account when your account with them is in credit?! Be aware of detrimental affect on your credit score if you choose to do business with this Group. Much better off with a 4.3 scoring company that can provide a cash reward back onto your account with them with the effect that you are free to spend awards earned wherever you like. Reviewed on: 21st March 2017
Philip Neill's avatar
Philip Neill

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Want to see more from John Lewis?

  • Travel Insurance

    from John Lewis 4.08 from 4 reviews
    John Lewis

  • Breakdown Insurance

    from John Lewis 4.03 from 1 reviews
    John Lewis

  • Car insurance

    from John Lewis 2.69 from 33 reviews
    John Lewis
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill