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Lloyds Bank: Avios Rewards Credit Card reviews

Name: Avios Rewards Credit Card
Rating: 3.95 (59 reviews)

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4.03

Based on 59 reviews, last reviewed 26th Feb 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

31%

15%

Latest highest rating:

5

it is very good service. it is very good service. Very good and professional I am very pleased. Reviewed on: 26th February 2025

Latest lowest rating:

1

Lloyds are rubbish! Lloyds are rubbish! They reduced my credit card limit from £4,500 to £850 with no warning or communication. I had to get 2 more credit cards to pay ... Read more Reviewed on: 12th April 2024

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About this product

Lloyds Bank Avios Rewards Credit Card reviews can help you to find out about the pros and cons of the Avios Rewards Credit Card credit card. What kind of features do Lloyds Bank customers like? Find out more about the Lloyds Bank Avios Rewards Credit Card by reading our trusted Smart Money People reviews. You can also write your own Lloyds Bank Avios Rewards Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Lloyds Bank Avios Rewards Credit Card reviews (59)

Review of the Lloyds Bank, Avios Rewards Credit Card:

Great cards, free to use abroad, collecting AVIOS

For £24 a year, you get two cards to use and they are free to use abroad, which is great. It makes sense if you are travelling a lot. Also, you are collecting AVIOS points. Easy to manage on web-banking. Reviewed on: 8th November 2017

Not communicating with customers is very efficient for a Bank.

Unfortunately Lloyds Bank do not prioritise customer telephone enquiries or seemingly even telephone enquiries from their remaining branches. This is all the more concerning as they advance with their 'branch closing strategy'. Obviously holding funds and not communicating with customers is very efficient for a Bank. Reviewed on: 7th April 2022

Always Friendly Staff - Hit & Miss Products

Staff at each branch location visited were friendly and helpful. Lloyds has scaled back some of its public and private banking offerings. Credit cards have suffered the most, with the elimination of good rewards programmes. Reviewed on: 16th January 2022

Integrated banking

With standardised user interfaces across the Lloyds Banking Group it is easy to keep apace with the ever persistent fintech product changes for example with the move from Avios to Cashback. Furthermore this is backed up with real user support from well briefed staff both on the phone and at the local stores that get full marks for continuing to function during the lockdown. Reviewed on: 15th June 2021

I was customer for 25 years...BECOME WORSE BANK..THEY TAKING MONEY FROM MY ACCOUNTS

I banked for over 25 years with this Bank, recent years this becomes more of harassing companies which you definitely wish to stay far away from. Recently I reported i have difficulty to pay off credit card, it was 1st time ever issue with repayment. It was only around £400. Soon as I filled in form online, they debited my current account with any outstanding balance on my credit card. Took numerous phonecalls, the customer service is most difficult i ever ckme across. They keep trying to divorce problems back to myself and not take any responsibility for what they have done...left me with no money on my current account in difficult situation. Furthermore I purchased covid 19 test kit, the service with results wasn't provided, 50% customers made complaint and I still could make dispute valid with the bank. Each customer service advisor was advised that I phoned in and to refuse to dispute amount for this purchase. They charge interest when is not due. Most awful and stressful time to call them or make any complaints. Reviewed on: 20th May 2021

Great customer experience - an old nag!

I tried to speak to someone from the fraud team yesterday evening and again today, regarding an unauthorised transaction on my card. The queue is over an hour long, that is after waiting to speak to someone for 20 minutes to get put in the queue. Being told that we are particularly busy and call volumes are exceptionally high doesn't cut it. We are all exceptionally busy, don't patronise your customers by treating them like their time is worth nothing. This bank was once a thoroughbred but now struggles to even be an old nag! Reviewed on: 8th May 2021

Outstanding

Excellent customer service. Extremely advanced in saving & managing your money Reviewed on: 26th March 2021

great product

We've been using this for years - great product Reviewed on: 9th February 2020

Not as good as it was

This used to be a dual Amex and Mastercard giving experiences as well as air miles but Amex was withdrawn and less Avios are now awarded. In addition, it appears that these cannot now be exchanged for theatre tickets. Service remains good however. Reviewed on: 29th December 2019

Change of terms

Shame they removed the free non-sterling transactions, was a very useful benefit. Good app, easy to track spend and make payments. Reviewed on: 21st August 2019

Lloyds Insurance

Excellent service with Avios Credit card Reviewed on: 15th August 2019

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