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Lloyds Bank: Business Banking reviews

Name: Business Banking
Rating: 2.54 (145 reviews)

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2.52

Based on 145 reviews, last reviewed 8th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

23%

11%

12%

47%

Latest highest rating:

5

Great experience It’s been a very great experience since I started banking with Lloyds Bank, I get my credit score updated every week for no cost and it’s been really ... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Opened my business account took them 8 weeks to sort... Opened my business account took them 8 weeks to sort my account out and send my card . However card reader hasn’t been sent, since September have no a... Read more Reviewed on: 8th December 2025

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About this product

Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Lloyds Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Lloyds Bank Business Banking reviews (145)

Review of the Lloyds Bank, Business Banking:

Horrendous! Do not bank with them!

They really are the most horrendous bank! We have baked with them for two years. We were outsourcing our payroll and decided to bring it in house. We recruited a finance manager and completed and sent the forms for her to have full delegate access for two of our four accounts. The forms were received by Lloyds 9 weeks ago. 4 weeks ago we tried to set up workers but it turned out both full delegate accounts were set up as view only. I called and they checked the forms and confirmed they had been completed correctly but not setup their end properly. They explained that this would be logged with the Internet banking department and they would resolve. 1 week later... still no news and I had to call.... they apologized and 2 days later 1 account was set up correctly but the other one still wrong. I called again, they said it would be resolved.... 2 days later no news. I called again and they told me they didn't receive the form.... interesting as they were in the same envelope and previously confirmed both forms were completed properly. At this point I logged all the issues as an official complaint. 3 days later still no news so called again.... by this point we had to pay the outsauce company to run the payroll for another week costing us £150. I was told the form was filled in wrong for the remaining account despite been assured they were both correct 2 weeks before. They said they would need to email me another form. Next day still no form... another call and they finally emailed the form. This was a complete joke as due to lockdown we now had to complete and post to each director. The good news (or so we thought), was they called and said if we email the competed form over they would change the account. So we did this and emailed over n the Friday 15th that night they called and said the copy wasn't good enough (it was completely fine but we did another copy and i told photos and resent on Saturday. Monday..... still no news, emailed again, no response, emailed again today (Tuesday)..... still no news..... another payroll missed. Dont go with this bank!! They are the worst bank I have ever dealt with. We are in the process of moving.... this is how they treat business with £5million turnover! Reviewed on: 19th May 2020

Too big and old

Phones take typically half an hour to answer. Then unless a simple question, a guess. No way of getting hold of anyone more senior unless you officially complain, then some months later you might get someone who knows what the are talking about. But equal chance of someone who wants to put the complaint to bed, with or without an actual solution Reviewed on: 5th April 2023

Great service

No problems very supportive would recommend Reviewed on: 5th April 2023

Good Service

Once you are through on the phone service is good and leave feeling sorted Reviewed on: 3rd April 2023

average bank

average bank, no nearby branch, restricted opening hours, closed weekends Reviewed on: 10th March 2023

Monthly fees are high but service is reasonable

I’m not ecstatic about Lloyds Business Banking and am unhappy by their overdraft fees and interest rates. I’ve been denied business loans and business credit cards despite a very good credit rating. I will probably switch to a different service soon. The app is good and easy to navigate. Reviewed on: 10th March 2023

Just go somewhere else

The worst small business banking experience. An absolute waste of time. Avoid Reviewed on: 23rd February 2023

Good

Very secure and serious! Easy to solve your problem Reviewed on: 9th February 2023

Set up is a nightmare

They give a timeframe of 6 weeks to set up your business account which is lengthy but I appreciate the volume they are dealing with. I have waited 6 weeks, submitting some additional info along the way when they've requested it. At this point it has been 6 weeks since submitting what I thought, and was told, was everything. They asked for a confirmation on an address on 25/01 and I got told to call back in 48hrs if I hadn't been told anything. 27/01 comes around and I call up for an update. I then get told it could take up to 6 weeks because I confirmed things they'd asked me to confirm. So technically, if they then ring me up and ask for anything else my processing time starts again for another 6 weeks - makes absolutely no logical sense. I could be writing another review in 12 months time still without an account... just insane. I've used them for personal banking for 15 years and they've been fine but wish I'd used someone else to set up my business bank account. Would not recommend to anyone if you want to get set up! Here's to sitting tight for another 6 weeks of processing. Reviewed on: 27th January 2023

Prehistoric

I have a business account with Lloyd's but will be moving it ASAP. It is so old fashioned. I recently got a new phone so couldn't log in to my banking app without going through the login process again. Its ridiculous how many hoops you have to jump through. Couldn't remember my password so them you have to mess about with a card reader machine. Its so cumbersome. I then wanted to change my address so I telephoned the bank, I can do this by writing a letter and going into a branch. I'm suprised they didn't request it be sent by carrier pigeon. I'll be closing my account when I go in to branch. I need a bank thats easy and doesn't require me to undergo 20,000 old fashioned security checks and really, writing a letter? Come on its laughable Reviewed on: 29th July 2022

bank mangers

To many bank manager changes . I have six business account with Lloyds, from property companies to Commerical trading business. Reviewed on: 18th July 2022

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