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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (805 reviews)

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3.91

Based on 805 reviews, last reviewed 2nd Sep 2026

62% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Great service great service yes yes yes yes amazing... Great service great service yes yes yes yes amazing service Reviewed on: 2nd September 2026

Latest lowest rating:

1

Really poor customer service Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been ... Read more Reviewed on: 20th August 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (805)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

avoid

rubbish bank , they blocked my transactions, threatened by suspended my account, also did it, i cannot stand them. Reviewed on: 28th September 2023

very happy

always working, i am very satisfied with their products Reviewed on: 12th September 2023

Racial profiling

They hard searched me two times on the same day for one request and refused to contact the agency to take one down when called out for it Reviewed on: 30th August 2023

Caroline K

I am kept updated about current products which best suit my lifestyle. Reviewed on: 29th August 2023

Part of the family

I always use the tills at our Aberdare branch as the girls are brilliant. Always so welcoming and friendly and I hope that the branch remains open for many years to come. Reviewed on: 24th August 2023

Reliable banking

Lloyds offers a reliable banking experience with a easy to use app. Reviewed on: 18th August 2023

Good online but hard to get hold of by phone

Good online banking but hard to get hold of by phone Reviewed on: 13th August 2023

A classic 'classic account'

Easy to use, convenient app, immediate money transfers & great customer service. Reviewed on: 7th August 2023

Bank

Lloyd's always helpful and informative Reviewed on: 27th July 2023

Excellent

Excellent customer service and low rate. Reviewed on: 24th July 2023

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