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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.06 (736 reviews)

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3.96

Based on 736 reviews, last reviewed 26th Mar 2025

2300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

21%

11%

Latest highest rating:

5

It a bank that am always proud of in term of prompt... It a bank that am always proud of in term of prompt service Reviewed on: 26th March 2025

Latest lowest rating:

1

Terrible Banking Experience and Poor Service Lloyds Bank has been the worst banking experience I've ever had. Their customer service is extremely slow, and when a merchant charged me over £100 in... Read more Reviewed on: 17th March 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (736)

Review of the Lloyds Bank, Classic Account:

Accont

Excellent account easy to follow statement and online platform Reviewed on: 2nd January 2020

I have been with Lloyds bank for 16 years and wouldn...

I have been with Lloyds bank for 16 years and wouldn’t move, their customer service is brilliant whenever I have had queries about my account Reviewed on: 6th March 2025

Lloyd's bank customer service staff are so rude they...

Lloyd's bank customer service staff are so rude they do not deal with situations great. Worst bank ever Reviewed on: 4th March 2025

Online banking poor, great TV ad’s

Awhile ago their online facilities wouldn’t work had to use another account with a different bank, I understand in the news again their online platform isn’t working again. Yet if you watch their television advert, they’re always blowing their own trumpet with about 20 horses running about showing how great they are but unfortunately they are a bit different in reality. And yet there’s this Almighty push to go digital, forget cash that’s old money, but cash is handy when the digital doesn’t work which is often. Reviewed on: 28th February 2025

Always been quick and efficient never had a problem,...

Always been quick and efficient never had a problem, banking with them for over 25 years. Reviewed on: 27th February 2025

getting rid of paper statements was a very bad idea,...

getting rid of paper statements was a very bad idea, it forces us to use internet banking and with the endless scams online and malware / viruses they are putting us at risk of financial loss. they also closed by local branch meaning i have to go miles just to use a bank. Reviewed on: 27th February 2025

A great free account

A great account for people who want a no-nonsense free offering. Reviewed on: 26th February 2025

Love the fact I have a local branch to visit and the...

Love the fact I have a local branch to visit and the staff are excellent Reviewed on: 26th February 2025

They let me know when my direct debit and standing o...

They let me know when my direct debit and standing order are due plus they tell me if my outgoing is more or less than the month before Reviewed on: 26th February 2025

A very happy "basic" customer

Very easy to access (website, app), easy to contact and resolve issues, helpful staff on the phone and in branch. Reviewed on: 26th February 2025

Great Lloyds experience

Always answer calls quickly and swiftly sort out any issues with respect. Great customer service every time. Reviewed on: 26th February 2025

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