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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (805 reviews)

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3.91

Based on 805 reviews, last reviewed 2nd Sep 2026

62% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Great service great service yes yes yes yes amazing... Great service great service yes yes yes yes amazing service Reviewed on: 2nd September 2026

Latest lowest rating:

1

Really poor customer service Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been ... Read more Reviewed on: 20th August 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (805)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Rubbish customer service

Unhelpful staff in branch who made me decide to go to another branch who were able to answer my query Reviewed on: 10th March 2023

Years of good service

I have banked with Lloyds for more than forty years and in this time have never had cause to complain about their service. Reviewed on: 10th March 2023

GREAT SERVICE

I AM VERY PLEASED WITH MY LLOYDS CARD. Reviewed on: 10th March 2023

What a bank

I love Lloyds’s Bank as they’ve always looked after me ! Reviewed on: 9th March 2023

Bank

I been using Lloyds for a years . Its very good bank and I would highly recomended . Reviewed on: 9th March 2023

Best bank

This is one bank that treats me on a personal basis. The internet app is amazingly useful and if there is a problem they can rectify with one message. It’s no coincidence that I have been with bank for 50 years. Reviewed on: 9th March 2023

Friendly staff

Always received fantastic service when in my local branch. With so many high street branches closing and everything being done online. It's good to still get the personal touch in branch. Reviewed on: 9th March 2023

Been a customer for over 20 years

Lloyds current account has been fantastic. Whether dealing in house, online or app, I’ve always been a happy customer! Reviewed on: 9th March 2023

trustworthy

very reliable and accurate bank and absolutely honest Reviewed on: 7th March 2023

Fast

Lloyds bank is the best bank I used very good customer service fast app Reviewed on: 5th March 2023

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