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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (801 reviews)

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3.91

Based on 801 reviews, last reviewed 18th Jul 2026

81% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Staff are friendly Staff are friendly, and I am really happy with the bank application; actually, it is user-friendly Reviewed on: 18th July 2026

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (801)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

All good

This is a good item, easy to use. Easy to understand web site. Reviewed on: 20th January 2022

Extremely helpful.

Anytime I go into my bank, someone is there to ask if I need assistance. Reviewed on: 20th January 2022

Blocking accounts and closing banks at 15.30pm is WICKED!

My account was blocked. I called the fraud team who would not give me no information into why it was blocked, I was just told to present myself and photo identification in bank. If Lloyd's Bank are going to be blocking customers account for whatever reason they also need to stay open long enough for customers to get to the bank!!! 15.30pm is ridiculous. Especially when you one does not carry cash. Time for a change, Metro opens on Sundays. Reviewed on: 19th January 2022

Mixed feelings

Online banking is brilliant but branch service is now greatly reduced, those that are open are pretty good when you can find one. Savings accounts are disgusting and only used by those who are challenged in some way. Keep trying to trap me into going paperless. Reviewed on: 17th January 2022

Easy to use

I opened this account less than a year ago for paying bills etc. I didn't need anything fancy just seeing money going in and out and also having the facility of checking upcoming payments. It's done what it said it would Reviewed on: 13th January 2022

great service

great bank and great service. Always there to help even during a global pandemic. Reviewed on: 12th January 2022

Great customer service

The staff in my local branch are always so pleasant and willing to assist with any queries. Reviewed on: 12th January 2022

Excellent Service

I have held a Classic Lloyds account for 30 years and never had any trouble with it, but last year the bank stepped up to the mark and went over and above when someone tried to scam me out of £5000. I knew nothing of what was going on until someone from the bank contacted me. I called them back using the number on the back of my debit card, as advised by them in emails. I was told that someone was trying to send money to an account in the Phillipines and they wanted to check that I was authorising this! They took time to explain what was going on, and when it was confirmed this was nothing to do with me, they blocked the transfer, then helped me close down the account and open a new classic account. I really feel that they went over and above anything I would have expected them to do. Reviewed on: 9th January 2022

Ideal for everyday banking

Opened a new account last year as needed to close my previous one. Easy Process, understanding staff and account meets all my needs. I manage finances via the mobile app which is quick and convenient. I don't pay any fees as meet the requirements for amount paid in Reviewed on: 5th January 2022

poor security

My mobile app locked me out. I requested a "one time password" to reset. It was received after to 30 limit from being sent. No worries as all I did was delete the app, reload and hey presto, it worked fine. I thought banks are supposed to have secure systems Reviewed on: 6th October 2021

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