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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.06 (727 reviews)

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3.94

Based on 727 reviews, last reviewed 6th Mar 2025

1700% increase in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

54%

21%

11%

Latest highest rating:

5

I’m so glad I joined this bank. I’m so glad I joined this bank. They give you the best advice in helping your money grow Reviewed on: 6th March 2025

Latest lowest rating:

1

Lloyd's bank customer service staff are so rude they... Lloyd's bank customer service staff are so rude they do not deal with situations great. Worst bank ever Reviewed on: 4th March 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (727)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

No fees charges

Classic account don’t get fees and charges control ur spends Reviewed on: 20th November 2019

Not good

Staff does not solve your complaint s Reviewed on: 20th November 2019

A safe bet

The anti- fraud team have been incredible. My money feels very safe. They contact me straight away if something is amiss. Reviewed on: 20th November 2019

Was with them 8 years

Was with Lloyd's for 8 years and only needed to contact them once during that time. I was sent from department to department and told to go to branch after this the branch staff told me to call and was eventually told there was nothing that could be done to help. Switched to NatWest in Feb and have had no problems when needing help. Reviewed on: 5th November 2019

Simply The Best!!

Have been a customer of Lloyds Bank for nearly 12 years and have always received excellent service, help and advice whenever I have needed it. Thank you Lloyds Bank!!! Reviewed on: 5th November 2019

A good solid bank account service

Overall a good service. Some of the penalties for late payments/going over overdraft are still a little harsh but good in the main. Reviewed on: 5th November 2019

High Interest and Just a place to put money!

High interest charged everyday if in overdraft-unlike the old standard charge etc. Would not increase overdraft , though have been with them for years. All that is really pleasant is the black horse pictures and memories of an old account number! Reviewed on: 5th November 2019

Best Bank for Everyone

Lloyd's bank is loyal, caring and rewarding towards it's customers. This is the number one bank. Reviewed on: 4th November 2019

Best Bank For Everyone!

Amazing Customer Service, Speedy Sign up, Set up for online and mobile banking is so easy. Overall, if you're looking for a bank that cares about their customers and awards them for being a member, Lloyd's bank is definitely the place to go Reviewed on: 4th November 2019

The Bank that likes to say no!

Been with them 42 yrs no problems, my wife and I had been given incorrect info in that because it was a joint account we couldn't share details like we had she had to have her own online details ok fine, I then tried logging on with mine and after 2 hours of the customer agent telling me I had inputted my password in incorrect which I hadn't, as I hadn't even got to the part of putting the password in! So bottom line is now my wife can access our accounts but I have to wait 3-5 working days for a code to prove who I am?! go figure?! even though it has been my account for 32 yrs before I put my wife on it! They said you will have to use cheques or phonebank- ok who uses or accepts cheques nowadays? phonebank -I wanted to transfer money out of the account into another bank- so now its is your wife there I said no , well you cant transfer that out as its joint!!!!! Annoyed is not the word so now I'm going to say yes...…...to another bank!!!!! Reviewed on: 23rd September 2019

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