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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (801 reviews)

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3.91

Based on 801 reviews, last reviewed 18th Jul 2026

81% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Staff are friendly Staff are friendly, and I am really happy with the bank application; actually, it is user-friendly Reviewed on: 18th July 2026

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (801)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Jolly good

I was a Lloyds customer for many years throughout my time at college and university. Unfortunately, I had a bad experience in 2012, and I decided to close down my accounts and move elsewhere. Last year, seeing as they're the only bank who still has a branch in my hometown, I re-opened a current account and savings account with them. I am impressed with the ease of use that their app offers, and love the Save The Change feature to help me to save more money. Reviewed on: 27th March 2021

Professional

I like loyds because is simple to use and is safe Reviewed on: 22nd March 2021

Bank charges during a pandemic

I was made redundant in July because of covid and have been on universal credit since then, Lloyds seems to think it's acceptable to charge 88p a day for using my overdraft when I don't have a job to get out of my overdraft then charges take me over the overdraft limit which then charges me even more, I can't believe they are profiting from my misery, this is making a difficult situation even worse and I don't know how much longer I can cope with it, my mental health is really suffering and only a matter of time before I commit suicide :( Reviewed on: 22nd March 2021

Best bank with helpful friendly staff and a user friendly service

I’ve been with many banks but Lloyds takes the cake. As soon as I walked into branch to sort out my account I was greeted by friendly smiling staff, who helped me in every way they could. Sorted out my account and helped me use their excellent online and mobile banking. Would definitely recommend over any other bank. Reviewed on: 20th March 2021

Best high street bank in the UK

Lloyds bank provide a great service and give you up to date information to help keep your finances safe Reviewed on: 20th March 2021

Great service, no issues

Having worked at various banks in IT I am happy with Lloyds Reviewed on: 13th March 2021

Poor VFM, too many emails, good website & app

Poor interest rates, but what do you expect from a bank. Poor ethos generally I'd say if my experience in claiming back missold PPI was anything to go by. It's coloured my perceptions of them ever since! Way too many marketing emails. The app is great, it's easy to use and feels secure. Website is good, and recently updated so you can easily access past statements within a given timeframe. Reviewed on: 4th March 2021

Always helpful

Over many years, have always been happy to get me out of a spot Reviewed on: 18th February 2021

Fab customer service, great bank account

Absolutely love being with Lloyd's. The staff at the branches are really friendly and professional. Customer service always helpful. My favourite bank! Would heartily recommend. Reviewed on: 17th February 2021

Good customer service

They have always been there, good or bad times Reviewed on: 17th February 2021

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