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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (805 reviews)

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3.91

Based on 805 reviews, last reviewed 2nd Sep 2026

62% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Great service great service yes yes yes yes amazing... Great service great service yes yes yes yes amazing service Reviewed on: 2nd September 2026

Latest lowest rating:

1

Really poor customer service Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been ... Read more Reviewed on: 20th August 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (805)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Lloyds review

Friendly and very helpful staff, Reviewed on: 31st December 2017

'Does what it says on the tin'

I simply need a bank that effectively and efficiently manages my modest finances. I moved my accounts to Lloyds two years ago and have found them to be perfect for my needs. Provide advice when I need it, but not constantly pushing services that I do not want or indeed need. Reviewed on: 31st December 2017

Excellent

Been with Lloyds for 41 years. Never had a bad experience, in branch, on the phone or online.. Reviewed on: 24th December 2017

Been with Lloyds over 10 years

Customer representatives are always extremely helpful, never had a problem they couldn't sort! Reviewed on: 12th December 2017

fantastic

quick easy move from halifax,no late fees etc,its great for me Reviewed on: 10th December 2017

Amazing

Great customer service. Friendly, helpful and rigorous personal banking advisors ensure that all changes and terms are understood. Brilliant app. Fantastic customer service. Couldn’t recommend more highly! Reviewed on: 4th December 2017

No frills, just good banking with no gimicks

Used this type of account for the last 45years, no problems are always there when you want them Reviewed on: 3rd December 2017

Great service

Super reliable and friendly service from LLoyds, alwyas know my money is in safe hands with them and always very happy to help! I wouldnt trust another bank! Reviewed on: 30th November 2017

Disappointed

We dissatisfied with the service, we called more times to have an appointment to open a new business bank account, they sent me a email to said they lost my application. We went for few time in the branch and again I took another appointment. After 2 weeks we had an appointment finally, but they have created problems. We very very disappointed about that. Reviewed on: 29th November 2017

Lloyds banking

Banked with Lloyd’s for over 30 years , excellent service throughout. Reviewed on: 26th November 2017

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